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Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITES

WHO WE ARE AND HOW TO CONTACT US

Starts at 60 group websites including www.startsat60.com, www.travelat60.com, travel.startsat60.com, club.startsat60.com and startsat60.club are websites (each a Site and collectively the Sites) operated by Starts at 60 Pty Ltd (ACN 168 338 289) (SAS) and/or a group company (including Travel at 60 Pty Ltd (ACN 615 812 121)) from time to time (we, us and our).

To contact us, please send an email to [email protected] or telephone our customer service line on (07) 3139 0760 during business hours (9am to 4pm Monday to Friday).

BY USING OUR SITES YOU ACCEPT THESE TERMS

You confirm that you accept these terms of use and that you agree to comply with them when you:

  1. use the Sites;
  2. join as a member of Starts at 60, Travel at 60 or Starts at 60 Club; or
  3. register for a Starts at 60 event.

Where you make a booking of travel products on our Sites or over the phone, you confirm that you accept our Booking Terms & Conditions (available here) which are incorporated into these terms.

From time to time we may invite you to participate in feedback surveys, online surveys and/or focus groups.

If you do not agree to these terms, you must not use our Sites.

These terms must be read in conjunction with any other applicable terms and conditions governing the use of the Sites.

We handle your personal information in accordance with the Privacy Policy that is available on our website here. By agreeing to these terms and conditions, you agree to the terms of the Privacy Policy.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our Sites, please check these terms to ensure you understand the terms that apply at that time.

WE MAY MAKE CHANGES TO OUR SITES

We may update and change our Sites from time to time to reflect changes to our products, our users’ needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR SITES

Our Sites are made available free of charge.

We do not guarantee that our Sites, or any content on it, will always be available or be uninterrupted.

We may suspend or withdraw or restrict the availability of all or any part of our Sites for business and operational reasons.

You are also responsible for ensuring that all persons who access our Sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

BREACH

Without limiting the foregoing, we reserve the right to restrict, suspend or terminate without notice your access to the Sites, or any feature of the Sites, at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result. These terms will nevertheless survive any such termination.

If we believe, in our absolute discretion, that you are in breach of these terms, we may take any action that we deem is reasonably necessary to remedy such breach or protect the Sites in the circumstances, including without limitation:

  1. suspending or terminating your registered account and access to the Sites;
  2. removing any content uploaded by you to the Sites; and
  3. commencing legal proceedings to prevent you from using the Sites.

ELIGIBILITY TO USE OUR SITES

Our Sites are directed to users who are at least 18 years old and are residing in and using the Sites within Australia. We do not represent that content available on or through our Sites are appropriate for use or available in other locations. If you access our Sites from outside Australia, you do at your risk and you are responsible for compliance with laws applicable to your accessing the Sites from your location.

STARTS AT 60 CLUB SERVICES

SAS will provide the “startsat60.club” (SAS Club) for all users who sign up to the SAS Club on our Sites.

Use of the Site is free, however where prices are quoted on our Sites or communications then such prices are inclusive of GST. Unless otherwise specified by the relevant third party supplier, postage or delivery is not included in any purchase of products and/or services on the Sites.

We provide over-60s with a range of membership benefits including access to third party / supply partner offers. These can be suspended at management’s discretion at any time. The supply of goods and services by third parties / supply partners is subject to the relevant terms and conditions of that third party / supply partner.

SAS Club is being launched as a free product/service. We reserve the right to charge for this product/service in the future. SAS Club membership benefits, terms and conditions may be amended or revoked at our discretion. You acknowledge that the products and services available under SAS Club may be modified by us from time to time (including, without limitation, any pricing).

ACCOUNT REGISTRATION

In order to access areas of the Sites that require registration by becoming a registered members, or to register as a member of the SAS Club, you will be required to register an account with us using your email address or through a third-party service and, if required, by selecting a password for your account.

In registering your account with us to access the SAS Club, you acknowledge and agree that:

  1. any email address you register with us will be your email address;
  2. you are solely responsible for all activities that happen under your account, including maintaining the security and integrity of any chosen password ;
  3. you will not provide any false personal information to us, or create an account for anyone other than yourself without that person’s express permission;
  4. you will not create more than one personal account.

You may connect to the Sites and/or register an account with us with a third-party service (e.g., Facebook) and you give us permission to access, store, and use your information from that service as permitted by that service and as may be described in our Privacy Policy.

CHANGES TO YOUR MEMBERSHIP DETAILS

Your SAS Club membership details can be changed by you online via your member login. To make any changes to your account or membership with any of the SAS Club third party suppliers, you will need to contact these companies directly.

CANCELLATION

You can also cancel your SAS Club membership by contacting our team on (07) 3139 0760 during business hours (9am to 4pm Monday to Friday). We reserve the right to suspend or cancel your SAS Club membership and associated emailers at any time in our absolute discretion (including without limitation where you have breached these terms), provided that we give you prior notice of such suspension or cancellation.

OFFERS & ADDITIONAL PRODUCTS

SAS Club members will be provided with the option to purchase or opt into other products and services in addition to their SAS Club membership. Purchases of these additional products and services will be billed and managed separately to any of our services.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of registering your account with us or our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you has access to your account, you must promptly take all steps necessary to secure your account and notify us at [email protected] or on (07) 3139 0760 during business hours (9am to 4pm Monday to Friday).

HOW YOU MAY USE MATERIAL ON OUR SITES

We are the owner or the licensee of all intellectual property rights in our Sites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Sites for your personal use and you may draw the attention of others to content posted on our Sites.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Sites must always be acknowledged.

You must not use any part of the content on our Sites for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Sites in breach of these terms of use, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If we provide social media features such as the ability to share content, you may take such actions as are enabled by such features.

You must not delete or alter any copyright, trade mark or other proprietary rights notices from copies of materials from this Sites.

DO NOT RELY ON INFORMATION ON THE SITES

This Sites are provided on an “as is” and “as available” basis, and we make no representations or warranties, express or implied, regarding the Sites, including without limitation as to accuracy, timeliness, availability or completeness.

The content on our Sites is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our Sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Sites is accurate, complete or up-to-date, nor do we undertake to keep information on the Sites updated.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our Sites contains links to other Sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those Sites or resources, and you access third party websites entirely at your own risk and subject to the terms and conditions of use for those websites.

USER-GENERATED CONTENT

The Sites may include information and materials uploaded by users of the Sites, including to bulletin boards, comment sections and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Sites do not represent our views or values.

The Sites may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, order forms and other interactive features such as commenting sections (collectively, Interactive Services) that allow users to post, submit, publish, display or transmit to other user’s or other person’s (post) content or materials (collectively, User Contributions) on or through the Sites.

All User Contributions must comply with the content standards set out in “Content Standards” clause of these terms.

Any User Contribution you post to the Sites will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, however by providing any User Contribution on the Sites, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, perpetual worldwide licence to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Sites constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our Sites if, in our opinion, your post does not comply with the content standards in the “Content Standards” clause of these terms.

You are solely responsible for securing and backing up your content.

Where the Sites permit User Contributions you represent and warrant that:

  1. you own or control all rights in and to your User Contributions and have the right to grant the licence granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns; and
  2. all of your User Contributions do and will comply with these terms.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you (and not us) have fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.

We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Sites.

We have the right to remove, refuse to post or take any action with respect to any User Contributions for any or no reason in our sole discretion. If you wish to complain about information and materials uploaded by other users please contact us at [email protected] or on (07) 3139 0760 during business hours (9am to 4pm Monday to Friday).

CONTENT STANDARDS

The content standards in these terms apply to any and all User Contributions and use of social media features. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. When you submit User Contributions, including when you provide content or participate in any interactive forum on the Sites, you must conduct yourself in a dignified and respectful manner. Any language, conduct or behaviour deemed inappropriate will be reported to us and we may terminate your account or membership. In particular, you warrant that your User Contributions will not:

  1. contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable;
  2. contain or promote sexual or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  3. infringe any patent, trade mark, trade secret, copyright or other intellectual property or other rights of any other person;
  4. violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these terms and our Privacy Policy;
  5. be likely to deceive any person;
  6. promote any illegal activity, or advocate, promote or assist any unlawful act;
  7. cause inconvenience or needless anxiety or be likely to upset, embarrass or alarm any other person;
  8. impersonate any person, or misrepresent your identity or affiliation with any person or organisation, including with us;
  9. involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising; or
  10. give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Whenever you make use of a feature that allows you to upload content to our Sites, or to make contact with other users of our Sites, you must comply with the content standards in this clause.

You warrant that any such contribution complies with these standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. We may report any breach of your warranty to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.

LIMITATION OF LIABILITY

In no event will we, our affiliates, group companies or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our Sites, any websites linked to it, any content on our Sites or such other websites or any services or items obtained through our Sites or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in this clause affects any liability which cannot be excluded or limited under applicable law. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Where our liability cannot be excluded, we limit our liability to the fullest extent permitted by the Australian Consumer Law.

You agree to defend, indemnify and hold us, our affiliates, group companies, licensors and service providers, and each of their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns, harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms or your use of the Sites, including, but not limited to, your User Contributions, your use of any information obtained from the Sites and any use of the Sites’ content, services and products other than as expressly authorised in these terms.

Details contained in the Sites relating to goods or services (including without limitation, travel products) have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details in the Sites concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside Australia) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from the Sites.

All information contained in the Sites is general in nature and does not constitute financial advice. Before entering into any transaction or making any decision in connection with any purchase or sale of financial products (or similar) on the Sites, we recommend you obtain independent advice to take into account your particular objectives, financial situation and individual needs.

For the avoidance of doubt, we have no liability for any act, error or omission or for any loss, cost, damage, expense or liability arising out of or in connection with the supply of any goods and/or services by a third party to you through the Sites. To the maximum extent permitted by law, we exclude all implied terms, conditions, guarantees, representations and warranties arising out of or in connection with the supply of any goods and/or services by a third party to you through the Sites.

Please refer to the terms and conditions (including, limitations and exclusions of liability) that apply to the supply of any goods and services by a third party supplier (and in respect to the booking of any travel products, that apply as set out in our Booking Terms & Conditions).

WE ARE NOT RESPONSIBLE FOR VIRUSES

We do not guarantee that our Sites will be secure or free from bugs or viruses. We are not liable to you or anyone else if interference with or damage to your computer system and/or mobile device occurs in connection with the use of the Sites, except where liability is made non-excludable by legislation. You must take your own precautions to ensure that whatever you select for your use from the Sites is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems and/or mobile device.

You are responsible for configuring your technology to access our Sites. You should use your own virus protection software.

RULES ABOUT LINKING TO OUR SITES

You may link to our home page or any other page of our Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. The website in which you are linking must comply in all respects with the content standards set out in the “Content Standards” clause.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our Sites must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our Sites other than that set out above, please contact us at [email protected] or on (07) 3139 0760 during business hours (9am to 4pm Monday to Friday).

OUR TRADE MARKS

“Starts at 60” and “Travel at 60” and all related names, logos, product and service names, designs and slogans are our trade marks or the trade marks of our affiliates or licensors. You must not use such marks without our prior written permission unless they are part of material you are using as permitted under these terms. Other names, logos, product and service names, designs and slogans on the Sites are the trade marks of their respective owners and are used by us under licence.

PROHIBITED USES

You may use the Sites only for lawful purposes and in accordance with these terms. You agree not to use the Sites:

  1. in any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from other countries);
  2. for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise;
  3. to send, knowingly receive, upload, download, use or re-use any material which does not comply with the content standards set out in the “Content Standards” clause of these terms;
  4. to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation;
  5. to impersonate or attempt to impersonate us, any of our employees, another user or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing); or
  6. to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Sites, or which, as determined by us in our absolute discretion, may harm us or users of the Sites or expose them to liability.

Additionally, you agree not to:

  1. use the Sites in any manner that could disable, overburden, damage, or impair the Sites or interfere with any other party’s use of the Sites, including their ability to engage in real time activities through the Sites;
  2. use any robot, spider or other automatic device, process or means to access the Sites for any purpose, including monitoring or copying any of the material on the Sites;
  3. use any manual process to monitor or copy any of the material on the Sites or for any other unauthorised purpose without our prior written consent;
  4. manipulate or interfere with any reviews, posts, information or other content posted by other users on the Sites;
  5. attempt to circumvent or manipulate our fee structure, the billing process, or fees owed to us;
  6. take any action that imposes or may impose (in our sole discretion, exercised reasonably) an unreasonable or disproportionately large load on our infrastructure;
  7. use any device, software or routine that interferes with the proper working of the Sites;
  8. introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful;
  9. attempt to gain unauthorised access to, interfere with, damage or disrupt any parts of the Sites, the server on which the Sites is stored, or any server, computer or database connected to the Sites;
  10. bypass measures we may use from time to time to prevent or restrict access to the Sites;
  11. attack the Sites via a denial-of-service attack or a distributed denial-of-service attack; or
  12. otherwise attempt to interfere with the proper working of the Sites.

We may report any of the activities above to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.

GOVERNING LAW

These terms, their subject matter and their formation, are governed by the laws of Queensland, Australia. You and we both agree that the courts in Queensland, Australia will have non-exclusive jurisdiction.

OTHER TERMS AND CONDITIONS

Additional terms and conditions may also apply to specific portions, services or features of the Sites. All such additional terms and conditions are incorporated by this reference into these terms.

Booking Terms & Conditions

Last updated on 18 May 2018.

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Travel at 60 Pty Ltd supported by Flight Centre Travel Group Limited. Where bookings of travel products are made on your behalf through Infinity Holidays, references to “us”, “we”, and/or “our” in these booking terms and conditions shall also mean and include Flight Centre Travel Group Limited trading as Infinity Holidays on behalf of Travel at 60 Pty Ltd.

These terms and conditions apply to bookings you make with our consultants (over phone or by email) as well as online bookings you make on our website.

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Passports & Visas:

All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.

When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on 1300 264 160. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). For online bookings, you can contact an external visa provider such as Visa Central (http://au.visacentral.com/109501) directly. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).

If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

Travel Insurance:

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. Evidence of such insurances should be produced to us on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your travel consultant can provide information to you about travel insurance. For details of the services they provide, including a quote, please refer to their Financial Services Guide/Product Disclosure Statement.

Flight Centre Travel Group Limited is an authorised representative of Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145) (“Cover-More”) and receive financial and non-financial benefits when you buy travel insurance products through them. Flight Centre Travel Group Limited and Cover-More are authorised to provide you with general advice about, and arrange, travel insurance products on behalf of the insurer, Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507).

You must read the Combined Financial Services Guide/Product Disclosure Statement before you decide to buy the travel insurance product you are considering purchasing to ensure it meets your needs and financial situation. The Combined FSG/PDS also contains information about the conditions, limits and exclusions that apply to the insurance, the 15 working day cooling off period, and how you can access Cover-More’s Privacy Policy and complaints handling procedures.

Please contact your consultant or call 1300 264 160 to enquire about travel insurance or if you have any questions about Cover-More’s travel insurance products. If you purchase travel and decline travel insurance, you may be required to sign a disclaimer.

Travel Advice:

We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

Health:

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).

Prices:

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.

Online Servicing Fees:

The following servicing fees apply to online bookings only:

  • Online Domestic/Trans-Tasman flight bookings will incur a servicing fee of $9.95 per person;
  • Online International flight bookings will incur a servicing fee of $21.95 per person,

In addition to the applicable credit card surcharge or PayPal fee.

The above servicing fees are non-refundable for changes of mind or cancellations by you (subject to your rights under Australian Consumer Law).

Our Change and Cancellation Fees:

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):

  • Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to supplier fees.
  • Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to supplier fees.
  • Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per passenger per booking in addition to supplier fees.
  • Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per passenger per booking in addition to supplier fees.

If you wish to change or cancel flights booked online and paid for using PayPal, you must contact our Online Customer Service Team on 1300 264 160. Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge.

Supplier Change and Cancellation Fees:

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued.

Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Deposit and Final Payment (Not applicable to online bookings, which must be paid in full at the time of booking):

You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).

Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

Payments by Credit Card and Debit Card:

Credit card surcharges of 1.1% for Visa, 0.8% for MasterCard, 2.65% for American Express, and 3% for Diner’s Club will apply when paying by credit card.

Debit card surcharges of 0.6% for debit card Visa and 0.4% for debit card MasterCard will apply when paying by debit card. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

Payments via PayPal:

An additional 1% fee will apply when paying by PayPal.

Payments via Poli (Online bookings only):

Payments by Poli will not incur any additional fee.

Payments by B-Pay (Not applicable to online bookings):

Please note that BPAY takes up to 3 business days to process. If you are paying by this method you will need to make the payment at least 3 business days prior to the actual due date. You must notify your consultant of your payment once it has been made.

Payments by Cheque (Not applicable to online bookings):

Please note that cheque payments (excluding bank cheques) require about 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.

Taxes:

Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.

Service guarantees:

Our booking and advisory services come with a guarantee that:

  • they will be provided with due care and skill;
  • they will be reasonably fit for the specified purpose;
  • they can reasonably be expected to achieve the desired result; and
  • they will be provided within a reasonable time.

If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.

Agency:

We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

Liability:

To the extent permitted by law, neither Travel at 60 Pty Ltd, Flight Centre Travel Group Limited nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Special Requirements:

Please liaise with your consultant or, for online bookings, call 1300 264 160, regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.

Frequent Flyer:

When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. If you are booking online, please insert these details in the space provided for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.

Travel Documents:

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel.

As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.

If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you).

Schedule Changes:

We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.

Privacy Policy:

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online at www.flightcentre.com.au/privacy and https://travel.startsat60.com/terms. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.

Pre-paid Currency Card

If you purchase a travel insurance product from us, you acknowledge that you may be sent a card setting out emergency insurance contact details, which also has the capability to operate as a pre-paid currency card. By agreeing to these Terms and Conditions, you request that we send you this card (if available) and acknowledge its pre-paid currency capability. You do not need to apply for or activate the pre-paid currency function.

Monies Not Held On Trust:

All monies paid by you to us will be the property of Travel at 60 Pty Ltd and Flight Centre Travel Group Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

Governing Law:

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement:

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

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