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Terms & Conditions

This website (Site) is owned, controlled and operated by Starts at 60 Pty Ltd (ACN 168 338 289) (we/us/our). Your use of, and access to, the Site constitutes your agreement to these terms of use (Terms of Use). We reserve the right to amend these Terms of Use at any time. Any changes will be published on the Site.

1. Your use of the site

1.1 You must use the Site in accordance with these Terms of Use and only for lawful purposes and in a way which does not infringe the rights of anyone or restrict or inhibit anyone’s use of the Site.
1.2 The Site contains information, text, material, graphics, images, photographs, audio or video materials, software and all other materials or content supplied by us or our licensors (Our Content).
1.3 You must not make unauthorised commercial use, modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the Our Content in any way except as expressly provided for on the Site or expressly authorised in writing by us.
1.4 The Site may contain links to third party sites and resources. We have no control over those sites, and will not be liable for any loss or damage you suffer or incur when you use a third party site or resource.
1.5 From time to time we may invite you to participate in feedback surveys, online surveys and/ or focus groups.

2. Your content

2.1 You retain all the rights in and to the content or information that you submit or post on the Site (Your Content).
2.2 By submitting Your Content to this Site you grant us and our affiliates a nonexclusive, perpetual, transferrable and fully sub-licensable, royalty free right to use, adapt, publish and reproduce Your Content for any purpose, throughout the world and in any media. We may use the name that you have submitted in connection with Your Content, however you acknowledge that any such attribution is at our discretion.
2.3 You waive all moral rights to Your Content you submit, and consent to any act or omission that could otherwise constitute a breach of such moral rights, including derogatory treatment and failure to correctly identify you as the author.

3. Site etiquette

3.1 When you submit Your Content or participate in any interactive forum on the Site, you must conduct yourself in a dignified and respectful manner. Any language, conduct or behaviour deemed inappropriate may be reported to us and we may terminate your access to the Site at our discretion.
3.2 In particular, you warrant that Your Content does not and will not:
(a) be false, misleading, deceptive, unlawful, fraudulent, defamatory, obscene, abusive, immoral, offensive, objectionable, pornographic, racist, or otherwise inappropriate;
(b) harass, threaten, or offend other users of the Site;
(c) infringe the intellectual property rights, privacy or confidentiality of any third party;
(d) promote any third party business, promotion or website (except as authorised by us) including any spam or junk mail or pyramid scheme;
(e) contain viruses, or other corrupted or destructive files; or
(f) misrepresent who you are, or fail to disclose any commercial relationship of affiliation you may have with us (or a competitor of ours) or any product or service you are reviewing or commenting on.
3.3 All views and opinions you express should be your own genuinely held views based on your experience and not motivated by any financial gain or intended to harm another business.
3.4 We reserve the right to edit or remove any of Our Content or Your Content from the Site, and/or terminate your access to the Site at any time at our discretion.
3.5 If you believe that a post, comment, the conduct of another user or any other aspect of the Site is offensive, unsuitable, in violation of third party intellectual property rights or has in some other way breached these Terms of Use, please contact us herehttp://natter.startsat60.com/about. We will consider the appropriate course of action in relation to the complaint however the outcome may not be communicated to you directly. We will remove any information from the Site which breaches these Terms of Use.

4. Liability

4.1 For the purposes of this clause 6 Loss means any judgment, debt, damage, loss, cost (including reasonable legal costs on an indemnity basis), expense or liability howsoever arising and whether present or future, fixed or unascertained, actual or contingent whether at law, in equity, or otherwise.
4.2 To the extent permitted by law, we will not be liable to you for any Loss arising from, or in connection with:
(a) your use of the Site;
(b) any deletions to the Our Content or Your Content;
(c) any defamatory, offensive or illegal conduct or material found in connection with the Site, including such conduct or material transmitted by any means by any other person; and
(d) the opinions or behavior of other users of the Site including any information, advice, defamatory statements or offensive conduct of theirs, in each case whether arising in contract, statute or tort (including negligence).
4.3 To the extent permitted by law:
(a) we exclude all terms implied by statute, at law, in fact or otherwise, and you understand and agree that we have no warranty obligations or other liabilities to you under these Terms of Use;
(b) we do not warrant that the Site is fit for any particular purpose; that the Site will be uninterrupted, error free, free of viruses or other components; that defects will be corrected; or that Our Content, or any other information or content contained on the Site is accurate, complete, current or reliable; and
(c) you will make and rely on your own enquires before entering into any transaction on the basis of anything contained or displayed on the Site.
4.4 Our liability for breach of a statutory guarantee which cannot be excluded by law is limited, at our option, to either the supply of the services (or equivalent services) again or the payment of the cost of having the services supplied again.
4.5 You indemnify us from and against any Loss incurred by us arising from your breach of any of these Terms of Use and any negligent, unlawful or willful act or omission by you.

5. General

5.1 We may transfer all or part of our rights and obligations under these Terms of Use to a third party. However, if assignment is likely to have a detrimental impact on you, and that impact is more than a minor impact, we will notify you about this.
5.2 These Terms of Use are governed by the laws of New South Wales, Australia and you submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

6. Termination

These Terms of Use are effective until terminated by us. We may terminate these Terms of Use, and/or your access to the Site at any time without notice, including but not limited to, for breach of these Terms of Use. In the event of termination, you are no longer authorised to access the Site, but all restrictions imposed on you, licenses and waivers granted by you and all of our disclaimers and limitations of liability set out in these Terms of Use will survive.

7. Contact us

7.1 If you have any questions relating to this Site you can send a message to [email protected]

Privacy policy

In the course of carrying on our activities we will collect, store, use and disclose personal information. We are committed to the protection of your personal information and to compliance with Australian privacy law. Our properties may feature Nielsen proprietary measurement software, which will allow you to contribute to market research, like Digital Content Ratings. To learn more about the information that Nielsen software may collect and your choices with regard to it, please see the Nielsen Digital Measurement Privacy Policy at http://www.nielsen.com/digitalprivacy.

Personal information

Personal information is information or an opinion about an identified or reasonably identifiable individual, whether or not the information or opinion is true and whether or not the information is recorded in a material form.

Types of personal information we collect and hold

We collect and hold personal information about individuals in the course of their use of this website. The types of personal information we may collect and hold your name, date of birth, gender, postcode, and email address.

How we collect and hold personal information

We may collect personal information directly or indirectly from you in the course of providing our website. We may also collect and hold personal information disclosed to us by third parties when they engage us to provide products and/or services. We will only do so where those third parties have the right to disclose to us that personal information. Personal information is held securely, and is held only for as long as the information remains relevant to the purpose for which it was collected.

Purposes for which we hold, use and disclose information

We will not use or disclose personal information for any secondary purpose, unless that secondary purpose is related to the primary purpose for which we have collected that information, and you would reasonably expect the disclosure in the circumstances, or unless you consent to that use or disclosure.
The purposes for which we hold, use and disclose information include:
(a) conducting our business, for example providing this website to you;
(b) improving this website, and help us customise your experience of this website;
(c) sending marketing communications;
(d) communicating information about this website or the products and services of our clients, suppliers and advertisers; and
(e) research, planning, marketing and product development.

Access and correction

We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate. If you believe personal information we hold about you is not up to date or accurate, you may ask us to correct it.
You may ask us to provide you with details of the personal information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.
If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.
Please direct all request for access and correction to [email protected]

Overseas disclosure

We may, in the course of providing this website, disclose personal information to overseas entities. Those overseas entities are likely to be located in the following countries: US, UK. You agree that where personal information is disclosed to the countries above, the Privacy Act 1988 (Cth) will not apply to that information.

Changes to this policy

We will review and update this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how we collect, hold, store and use personal information.

Complaints

If you consider a breach of the Privacy Act 1988 (Cth) has occurred, you may direct your query to us and we will attempt to resolve your complaint. If you do not consider our response satisfactory, you may contact the Australian Privacy Commissioner at its website www.oaic.gov.au or by telephone on 1300 363 992.

Booking Terms & Conditions

Last updated on 18 May 2018.

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Travel at 60 Pty Ltd supported by Flight Centre Travel Group Limited. Where bookings of travel products are made on your behalf through Infinity Holidays, references to “us”, “we”, and/or “our” in these booking terms and conditions shall also mean and include Flight Centre Travel Group Limited trading as Infinity Holidays on behalf of Travel at 60 Pty Ltd.

These terms and conditions apply to bookings you make with our consultants (over phone or by email) as well as online bookings you make on our website.

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Passports & Visas:

All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.

When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on 1300 264 160. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). For online bookings, you can contact an external visa provider such as Visa Central (http://au.visacentral.com/109501) directly. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).

If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

Travel Insurance:

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. Evidence of such insurances should be produced to us on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your travel consultant can provide information to you about travel insurance. For details of the services they provide, including a quote, please refer to their Financial Services Guide/Product Disclosure Statement.

Flight Centre Travel Group Limited is an authorised representative of Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145) (“Cover-More”) and receive financial and non-financial benefits when you buy travel insurance products through them. Flight Centre Travel Group Limited and Cover-More are authorised to provide you with general advice about, and arrange, travel insurance products on behalf of the insurer, Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507).

You must read the Combined Financial Services Guide/Product Disclosure Statement before you decide to buy the travel insurance product you are considering purchasing to ensure it meets your needs and financial situation. The Combined FSG/PDS also contains information about the conditions, limits and exclusions that apply to the insurance, the 15 working day cooling off period, and how you can access Cover-More’s Privacy Policy and complaints handling procedures.

Please contact your consultant or call 1300 264 160 to enquire about travel insurance or if you have any questions about Cover-More’s travel insurance products. If you purchase travel and decline travel insurance, you may be required to sign a disclaimer.

Travel Advice:

We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

Health:

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).

Prices:

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.

Online Servicing Fees:

The following servicing fees apply to online bookings only:

  • Online Domestic/Trans-Tasman flight bookings will incur a servicing fee of $9.95 per person;
  • Online International flight bookings will incur a servicing fee of $21.95 per person,

In addition to the applicable credit card surcharge or PayPal fee.

The above servicing fees are non-refundable for changes of mind or cancellations by you (subject to your rights under Australian Consumer Law).

Our Change and Cancellation Fees:

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):

  • Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to supplier fees.
  • Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to supplier fees.
  • Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per passenger per booking in addition to supplier fees.
  • Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per passenger per booking in addition to supplier fees.

If you wish to change or cancel flights booked online and paid for using PayPal, you must contact our Online Customer Service Team on 1300 264 160. Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge.

Supplier Change and Cancellation Fees:

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued.

Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Deposit and Final Payment (Not applicable to online bookings, which must be paid in full at the time of booking):

You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).

Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

Payments by Credit Card and Debit Card:

Credit card surcharges of 1.1% for Visa, 0.8% for MasterCard, 2.65% for American Express, and 3% for Diner’s Club will apply when paying by credit card.

Debit card surcharges of 0.6% for debit card Visa and 0.4% for debit card MasterCard will apply when paying by debit card. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

Payments via PayPal:

An additional 1% fee will apply when paying by PayPal.

Payments via Poli (Online bookings only):

Payments by Poli will not incur any additional fee.

Payments by B-Pay (Not applicable to online bookings):

Please note that BPAY takes up to 3 business days to process. If you are paying by this method you will need to make the payment at least 3 business days prior to the actual due date. You must notify your consultant of your payment once it has been made.

Payments by Cheque (Not applicable to online bookings):

Please note that cheque payments (excluding bank cheques) require about 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.

Taxes:

Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.

Service guarantees:

Our booking and advisory services come with a guarantee that:

  • they will be provided with due care and skill;
  • they will be reasonably fit for the specified purpose;
  • they can reasonably be expected to achieve the desired result; and
  • they will be provided within a reasonable time.

If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.

Agency:

We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

Liability:

To the extent permitted by law, neither Travel at 60 Pty Ltd, Flight Centre Travel Group Limited nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Special Requirements:

Please liaise with your consultant or, for online bookings, call 1300 264 160, regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.

Frequent Flyer:

When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. If you are booking online, please insert these details in the space provided for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.

Travel Documents:

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel.

As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.

If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you).

Schedule Changes:

We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.

Privacy Policy:

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online at www.flightcentre.com.au/privacy and https://travel.startsat60.com/terms. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.

Pre-paid Currency Card

If you purchase a travel insurance product from us, you acknowledge that you may be sent a card setting out emergency insurance contact details, which also has the capability to operate as a pre-paid currency card. By agreeing to these Terms and Conditions, you request that we send you this card (if available) and acknowledge its pre-paid currency capability. You do not need to apply for or activate the pre-paid currency function.

Monies Not Held On Trust:

All monies paid by you to us will be the property of Travel at 60 Pty Ltd and Flight Centre Travel Group Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

Governing Law:

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement:

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

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