Australia Post customers have been warned to be vigilant as a convincing new SMS scam has been doing the rounds, attempting to trick people into handing over some of their hard-earned cash.
The postal service said it had been made aware of a fraudulent text message that intends to trick people into thinking that a package belonging to them has been “detained in terminal” and encourages them to click a link to retrieve it.
According to Australia Post, the links lead to a fake version of the Australia Post website, then prompting customers to hand over their banking information.
“The SMS claims that you have a package ‘detained in terminal’, and asks for a payment to retrieve your package,” Australia Post said in a statement.
“This SMS has not come from Australia Post and is a phishing scam. Please do not click any links or make any payments.”
SCAM ALERT: An SMS scam claiming to be from Australia Postis asking customers for payment to release a package ‘detained in terminal’. Please do not click any links or make any payments. Learn more: https://t.co/XWbcjEhJoi pic.twitter.com/bAjuzUHQpI
— Australia Post (@auspost) August 7, 2019
However, if you’ve previously received a legitimate text message from the company, it will show up in the same place as these older messages, which can be particularly confusing.
“Due to the way mobile phones combine conversations these scams can appear in the same conversation view as legitimate Australia Post text messages,” the company added.
Here’s some examples of what the scam looks like:
Australia Post said they’ll never ask customers through email or text message “to click on a link to print out a receipt/label for parcel collection/tracking or to access your package”.
“Nor will Australia Post ask you to send an email containing any personal or financial information, including any form of ID, passwords, credit card details and account information.”
If you are suspicious about a ‘missed’ parcel delivery email, call the company directly to verify the correspondence is genuine.
“If you believe you have sent any personal information to a scam email address or entered it into a scam website and are worried that your identity may have been stolen, please call ID CARE on 1300 432 273 as they provide free services to victims of identity theft,” the company concluded.