A woman has been left fuming after Australia Post delivered a designer dress damaged beyond repair, leaving the garment unwearable.
Karoline Franks used an express satchel to post the dress, which retailed at $695, and was appalled when the recipient called to report that the package was torn open and the dress was covered in stains.
Speaking to Yahoo News, Franks claimed the parcel looked like it was “mauled by a dog” and said the damage wasn’t taken seriously by Australia Post with the complaint being initially dismissed within 15 minutes.
“I’m honestly appalled at how their system works and how quickly my case was closed,” Franks said.
“It looks like a big claw [tore] open the parcel and there are holes all over the dress.
“It’s not good enough.”
After misidentifying the receiver, Australia Post has since reopened the case.
According to the Australia Post website, customers such as Franks are encouraged to purchase extra cover for parcels.
Franks often uses the postal service to hire out her clothes and claims purchasing the extra cover doesn’t make financial sense as it means spending an extra $12-14 for each parcel. She is looking at alternative postage services, claiming her current arrangement is “so frustrating.”
In a statement issued to Yahoo News, Australia Post said they have since provided compensation for the debacle.
“Our drivers and posties are working hard to deliver a record amount of parcels, and while we do not offer a fragile service, the vast majority of items make it to their destinations safely, and our processing and delivery teams work hard to handle every item with care,” the statement said.
“We always recommend that parcels are packaged appropriately, with adequate protection to prevent damage.”
The government-owned postage service is no stranger to criticism with several customers taking to Twitter to express their dissatisfaction regarding missing, damaged or late deliveries.
Hey @auspost what does “attempted” mean for your contractors? Literally every other carrier manages to open that little gate and put the package under the house.
Someone is home every day.
Tired of postage paid and not delivered. DM me to arrange re-delivery at your cost. pic.twitter.com/7JYFdt4Hyf
— Auki Henry ???? (@aukiman) March 14, 2022
@auspost what is going on? Keep pushing the delivery out every week? Are you just leaving it on the plane for giggles? This is medical stuff i need for my son who is sick. Why is it taking almost 3 weeks pic.twitter.com/yIY4m4Po2G
— Adam. (@firey81) March 15, 2022
Day 15 of my $3000 pc stuck in transit 15 mins from my house.. Getting parcels of stuff I ordered last week still no sign of my pc I ordered over a month ago.. @auspost cant even tell me where it is so I can pick it up myself.. Whole month without work now, Thanks auspost.
— ILILILIL (@ILILILI48775578) March 15, 2022
Australia Post has assured customers that all possible measures are taken to ensure delivery.