Starts at 60 Marketplace Returns Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help?  We offer conditional returns or exchanges within 30 days from date of purchase.  

Please note the following exceptions to our return and exchange policy:

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable & you must supply the return tracking number. We can not process refunds on any goods that have been lost or damaged on return if a tracking number has not been provided.

To initiate a return or exchange, please follow the following steps:

To initiate a return of an item purchased from Starts at 60, please contact [email protected]  Advise us of the order number, the reason for the return and which item/s you would like to return. We will contact the seller, who will review your request and once they respond, we will notify you by email. Vendors typically respond to return authorisation requests within 2 business days. We will endeavour to respond within 3 business days.

For approved requests, you’ll receive an email back from us along with the vendor’s return address and mailing instructions, you will need to cover the return shipping costs & provide tracking number.

Once our vendor has received the item back and has checked to make sure it is in original condition, they will let us know. We will then advise you that we are starting the refund process. This can take up to 5 business days to be processed.

Starts at 60 strives to maintain a Marketplace that’s fair to both buyers and vendors. Packaging returns with care reduces the chances of damage in transit and can assist with the processing of the return by the seller. Sending the return via a trackable delivery method protects you in the event a seller doesn’t receive an item.

Change of mind:

(Vendor) will provide a 30-day money back guarantee (from the invoice date). If a customer is not satisfied, or changed their mind about their purchase, they may return the item(s) within 30 days from the invoice date at the customer’s expense. The item must be returned with all the original accessories, packaging & seals unbroken.

Excluded Change of Mind Categories:

The following categories are not covered by the Change of Mind policy & can be accepted/rejected by the vendor at their discretion:

Faulty Item:

If the customer finds that the item is not as described or damaged please contact us at [email protected] . You may be offered a refund in full for the product (including any amounts paid for shipping); or a repair of the product if the product can be easily repaired & the problem is minor; or a like-for-like replacement of the product if the product can be easily replaced in accordance with the customer’s rights under the Australian Consumer Law will be offered. 

Wrong item received:

While our vendors strive to fulfil and despatch orders perfectly, they are also human and humans can make mistakes. If you have received the wrong item, please send us a friendly email at [email protected] and we will get back to you the next business day.

Product Warranty:

Some of our products do come with a warranty but they vary from product to product. Please check the product description to see if your item is eligible & contact us at [email protected] for further information.

Incorrect address:

Mistakes can happen but it’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply your current, accurate postal address details. If your order is undelivered due to an incorrect address or not collected from the post office and is returned to the vendor, the vendor reserves the right for you to pay any further postage fees.

If you notice on your confirmation email that you’ve entered the incorrect address, please email us straight away at [email protected] and we will do our best to update it in time.

Events beyond control:

As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services) get in the way. If such circumstances occur we will endeavour to resolve the issue. Please contact us at [email protected] 

Australian Consumer Law:

All goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence.

Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to:

We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.

If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for re-sale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. Please choose carefully as we do not offer refunds for change of mind.

To make an ACL-related claim, please contact us at [email protected]