Supermarket giant’s new store policy is leaving many empty handed

It’s understandable that a retailer wants to leave nothing to chance when it comes to policies around serving alcohol to

It’s understandable that a retailer wants to leave nothing to chance when it comes to policies around serving alcohol to minors but it seems that Aldi is taking things to the extreme in some of its stores.

Posting on social media, a New South Wales Aldi shopper posted their experience from the weekend writing about a woman who was shopping with her son when he stopped a bottle of alcohol from falling over on the conveyor belt.  She wrote, “Her son was with her, who looked about 15 and he picked the bottle up to move it to the front of the shopping, I assume so it wouldn’t fall over”.  She added, “The cashier turned to the other cashier and spoke with her. She then turned back to the lady waiting with the shopping and told her she could not purchase the gin as her son had picked it up and moved it and as he was under 18, he was deemed to be the one buying the alcohol, when clearly it was the women’s gin, he was just moving it, so it didn’t fall over.

“The fellow in the other lane had his two daughters with him, they touched the bottles of alcohol that he had, and the same thing happened to him, both bottles were confiscated.”

Another user had a similar experience at an Aldi store when her little boy offered to carry a bottle of beer for her.  She wrote, “I was told if he touched it, it would be taken from me and the police notified for supplying a minor. He is 10! I hardly think the beer was for him! He was just trying to be helpful. But I do get where they are coming from with older children/teens”.

The official response from Aldi is completely understandable because the laws have no leeway and any store that is found guilty of supplying alcohol to minors could face a fine of $11,000 and the person supplying it could spend 12 months in jail.  Aldi has even stated that the minor doesn’t even have to touch it, but alcohol can be refused if a minor is even accompanying an adult.

Do you think this is taking a step too far or perfectly reasonable to protect their business?

  1. Peter Aldhamland​  

    Common sense used to be a common thing – sadly it is hardly used these !

    • Unfortunately you have to have common sense to start with. This policy is ridiculous, if that bottle had fallen and broke, would they have charged to women for it. No, of course not, all the child was doing is making sure it didn’t fall and cause injury to anyone had it fallen on the floor. What was the women supposed to do, put most of her shopping through, take it to her car, and then comeback in alone and purchase the Gin, give me a break.

    • robert  

      Common sense is, unfortunately these days, uncommon!

  2. Keith Cashman  

    This is a reflection of the lunacy of our laws. Also a reflection of a lot of other ‘black and white’ decisions put up as ‘protection’ for what ever reason. That Aldi are acting with precision in this matter is no surprise and if the matter is handled diplomatically I have a lot of respect for the company. As for the ‘law’ makers? No respect at all, they are incompetent, are way out of touch with ‘common’ people and their ability to assess a situation. This is the reason Australia is such a mess and people have lost faith in the countries politicians and law enforcers.

    • Graeme  

      Parents buying a boot load of grog for their kids at schoolies and huge fines have bought this on .. let’s do the new Australian thing and ignore any law we don’t like

  3. Liz Grant  

    I agree, use a bit of common sense… I’ve worked as a store duty manager and sometimes it’s hard to tell what’s going on… the fines are not pleasant and the managers are personally liable as well as the store owner! However a bit of common sense goes a long way to keeping the customer happy. I’m guessing these are individual store policies?
    Scratch lotto tickets come under the same rules as well.

  4. Di Sims  

    But isn’t the adult PAYING !!!!!. Then its up to police to decide if after they leave the store. If my sons touch my sanitary napkins …..are ALDI assuming they are for my sons

    • Alan  

      Ha ha ha, excellent point. And YES, you would ASSUME it depends on the person PAYING for the article in question.

  5. Tony Bahr  

    Great fun to be had here . Next time I go to Aldis I will take my little grand daughter ; Buy a bottle of beer and have her touch it after I have loaded a full shopping cart onto the conveyor . Because if that shoppers experience happened to me , I would have walked out leaving the whole mess to be returned to the shelves . There is no common sense left in Oz !

  6. Don’t bother buying alcohol at Aldi and go elsewhere. They will soon get the message.

    • Marilyn Wilmington  

      That is exactly what my sister does ! After having knee surgery she was unable to lift a box of beer so her grandson went to assist her until he was pounced upon by store staff

  7. Aldi need to sell the alcohol in a separate area if they are that concerned

    • Pat  

      This is absolute garbage! Are you supposed to leave your children at home maybe alone? whilst you go to do your shopping. Shop elsewhere!

  8. Pam Harvey  

    Lets leave the kids in the car or tied to a rail outside. Just as sensible

  9. Lyn Brown  

    In Queensland we don’t have the problem as Supermarkets don’t stock alcohol. Hope they keep it that way.

  10. Ronda  

    We certainly don’t have that problem in Queensland and surely there are enough other outlets, that people don’t have to buy their alcohol at the supermarket!!!!! Shopping via the net is a great way, and it is delivered to your door!! No lugging heavy bottles or cartons home!

  11. silli  

    Even though I agree they need to use common sense I also understand where they’re coming from. I live in WA where their applications to sell alcohol have been rejected and then US the consumer is left dry. What needs to change are the laws so that Aldi and other stores don’t have to act like this. I’ve lived In the US and am Italian. Alcohol can be bought by anyone in the supermarket and anywhere can sell alcohol. I’ve never lived anywhere where the laws and taxes are so strict and yet I’ve never seen so much alcohol abuse as I’ve seen in even Australia. I don’t see what the difference is selling alcohol in a different premises is going to do. I can still walk into a bottle shop with a young child and ask her to hold the bottle for me. Aldi is being careful because they sell in a different model and if they want to continue to do that, they can’t afford penalties. Having liquor in a separate bottle shop involves more rent, more space, more staff. This is how they keep their prices down!

  12. Diana  

    I live in Queensland, so this doesn’t bother me, but I do feel for Aldi because they are responsible for upholding the laws or face massive fines. I know the laws are ridiculous and so do the staff of the supermarket chain. If we want the law to be administered with some common sense then the people of the rest of Australia, are going to have to barrage their local federal members and make them do something for their considerable wages and entitlements.

    • Josephine B  

      I live in Sydney and agree with Diana that it does seem bit petty of these stores when it’s a little child with their parent, but the law is the law and the stores are covering their butts as not to be found selling alcohol to under 18’s.

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