Aldi set to fix its checkout complaints

A lot of thrifty older shoppers looking to cut back on their grocery bills shop at Aldi.

And if you’re one of them, then chances are you might find this frustrating about Aldi too.

The number one complaint the supermarket giant has had over the years is the length of queues at its checkouts.

But Aldi chief executive Tom Daunt is promising that’s about to change.

As the supermarket prepares to undergo massive revamps across the country, Daunt has spoken publicly.

He tolds news.com.au that the length of queues at Aldi was no longer the number one complaint.

“Not anymore, I challenge you on that,” he said.

“There are times, particularly on a Wednesday morning or a Saturday morning when we release our Special Buys, you can queue. But if we’ve got five or six registers a store and every one is open, there’s not a lot more we can do about that.”

Daunt said that the store revamps would have renewed focus on giving customers clean and tidy stores where they can buy what they came to buy and don’t have to wait in long queues.

Those hoping for other changes such as free shopping bags, someone to pack their bags or trolleys that don’t require a coin, shouldn’t hold their breath.

Daunt told news.com.au they were part of Aldi’s “quirks” and were here to stay.

While many supermarkets are turning to self-serve checkouts, Aldi is choosing not to.

While Daunt said it’s something they’ve considered in the past, he said they believed it was better to have a “human face” on the register.

“Our registers are designed to be fast — it’s one of the things people comment on,” he said.

“Some complain, some get very competitive about it, but it’s an experience going through an Aldi register.”

What do you think? Do you shop Aldi? Are you pleased to see some changes to the checkouts?