Aldi customers revolt over new addition to the supermarket

Aldi has accumulated a loyal band of followers since it hit Australian shores, but now that could all be under
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Aldi has accumulated a loyal band of followers since it hit Australian shores, but now that could all be under threat thanks to its new range of trolleys.

They introduced the new oversized trolleys, no doubt thinking customers would be able to squeeze more in on their weekly shops as they made their way around the store.

It looks like the move has backfired thought, with the supermarket’s Facebook page being slammed with comments from customers demanding they get rid of the oversized trolleys and bring back the original size instead.

One woman wrote an angry message and found support from other customers.

“I have always been an avid supporter of your stores however I must say the new trolleys are ridiculous,” she wrote on Sunday.

“It is like they are made for giants. They are to [sic] tall and really difficult to maneuver [sic] around the store. I heard a bunch of ladies talking in the store saying they are considering shopping else where and to tell you the truth I’m considering it too.

“My suggestion, bring back the old trolleys. There was nothing wrong with them.”

Another shopper also claimed on Facebook that she made numerous complaints at her local store about the oversized trolleys.

“I am 5’3″ and I get back pain from time to time, and these trolleys exacerbate it big time. Hate them,” she said.

While the size of a trolly might not sound like a big deal to some people, it is certainly causing many shoppers a lot of grief.

Aldi said the new 212-litre trolley size were designed after an “extensive consumer research to deliver a more enjoyable shopping experience”, report the Daily Mail.

Have you seen these new trolleys yet? Have you had any trouble using them?

  1. norm  

    Hear hear. Far too big,too hard to handle goods in and out. I wasn’t asked before hand during the “extensive research ‘”. Who was?
    Norm.

  2. Jeannette  

    I agree I’m 5ft 3 inch and have the same problem – I do not like these trolley’s far too big – and for giants as discussed the majority of people are shorter – you need to cater for the majority not the minority !! and the sooner the better !!

    • Ann palmer  

      woollies have a selection of sizes three in all how hard would it be to supply some smaller ones. I find it difficult to reach items on the bottom of the trolleys also.

  3. Gayle  

    I must agree, they are way too big for both my husband and myself. It also slows us down at the checkout trying to reach some groceries.

  4. Michele Higgins  

    I wrote them and email when they 1st brought these trolley’s out….they never got back to me….So I just don’t shop at Aldi anymore…their Loss…Coles have much more user friendly trolley’s ….I am sure if everyone who was not happy with the new trolley’s stopped shopping at Aldi …they would soon get the message and supply smaller trolley’s

  5. Sounds like they are trying to copy the over sized hard to maneuver trolleys they have at COSTCO !! What a pain their trolleys are !! Too deep to get the products out of and hard to wheel around the shop because of the weight of them and the size. Has anyone thought of doing a WH&S check for the customers ????!!

  6. Jenny  

    You could be resourceful and borrow a different trolley from the trolley bays in the carpark (e.g. Coles, Target, K Mart. That’s what others do.

    • Annette  

      Our Aldi is no where near any other shops with trolleys

    • Sue  

      What if the Aldi store isn’t near any other store? Our store in Lavington has moved from Lavington Plaza to the old WOW! Sight & Sound building up the road – plenty of parking & access from both Griffith & Wagga Roads, but nowhere near the other shops.
      I rarely shop here, only get my washing up liquid.

  7. Disey  

    I love the smaller trolleys that Coles have – they are great when there are only 1 or 2 people to shop for and now I’m retired, I do my grocery shopping differently than I did when I was working. I go every 2 or 3 days to get produce as fresh as I can, and find the smaller ones definitely suit me – I also could not handle those large ones at Aldi – way too big.

    • Margaret Ramage  

      I think they should have the small trolleys. I can handle them well, and they are big enough as you say for a two person shop

  8. Raewyn Heath  

    In New Zealand we have Pak n Save and Countdown and the smaller trolleys are defenately favoured. I won’t use the big trolleys and will go around the carpark to find the smaller trolley like most other customers. I can get all I need in them and they are easier to push around plus they don’t provide seats for kids in dirty nappies.so more hygienic.

  9. Raewyn Heath  

    In New Zealand we have Pak n Save and Countdown and the smaller trolleys are defenately favoured. I won’t use the big trolleys and will go around the carpark to find the smaller trolley like most other customers. I can get all I need in them and they are easier to push around plus they don’t provide seats for kids in dirty nappies.so more hygienic.

  10. now I know why so many people are shopping in aldi stores with coles trolleys , they actually raid the trolley shelter to get the coles trolleys

  11. stnc  

    It’s only because most of them women and men too, use the trolley as a walker. Take the trolley away and they’d fall flat on the floor! It’s not only Aldi all the supermarket cop it!

    • Mandi Wilson  

      Yes the trolley is important to me as a walking frame but I like them big myself. Give people a choice.

    • Kerrie Bloxsom  

      I have a bad back and the only way I can shop with a trolley for support. I like the new smaller trolleys at Woolworths. I find the small trolleys at Coles too low.

  12. sarie groenewald  

    Much too big and heavy, I am a 78 yr old doing the daily marketing for my daughter and her family. I cannot manage such a big trolley…it is too deep and heavy to push. I go to Coles or WW and find one of their small trolleys and then go to Aldi to do my shopping. I never even use the Aldi trolleys.

    • Sorry for asking,but why at 78 yrs old,are you doing the shopping for your daughter and her family???????

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