Woolworths customers raise the alarm on scam – don’t get caught out!

Woolworths has urged customers to keep an eye out for a convincing email that is, in fact, a phishing scam.

Woolworths has urged customers to keep an eye out for a convincing email that is, in fact, a phishing scam.

A customer posted a screenshot of the email she received on Facebook; it is purportedly a customer service survey, and a reward is offered for those who fill it out.

woolworths facebook screen shot

The email, which the supermarket has confirmed was not sent by Woolworths espite bearing the Woolies logo and a photo of an employee, offered the reward of $50 for completing a “quick and easy survey”.

The customer is told they were selected for the survey by the “Woolworths Online Department”.

If the recipient clicks on the link, they will go to a screen asking for their full name, address and credit card details.

On Facebook, Woolworths has urged, “Please be sure not to reply to this email or click on any links.”


A spokesperson for Woolworths told SmartCompany, “Woolworths will never ask our customers for their personal or banking details in unsolicited communications and customers should always contact our customer service centre … if they have any concerns”.

To spot a fake email, look for generic greetings rather than personalised emails, check all spelling and logos to make sure they’re correct, and never ever provide credit card details after you have clicked through from an email.

When in doubt, contact the business the email is supposed to have come from via Facebook or their customer service number and help stop scammers in their tracks.

Have you ever received a suspicious email? How did you know it was fake? Share your stories so others can learn!

  1. This one went around last year also. Yes it looks genuine and it would be so easy to fall for it.

  2. Never give banking details out online unless you are buying from a recognised site. I will not give any personal details online.

  3. It’s very sad that these people a preying on vulnerable people. The psychology of these spams are interesting though. They get you to think that you are in danger or that you may win something this getting you hooked. NEVER EVER give your details out over the phone or Internet. Even if a charity calls asking for donations don’t give them any information ask them to send information. Then ring the company up asking for confirmation.

  4. 1. Most email programs will show you the web address for any link when you hover over it. Always check this before clicking on the link.
    2. If you are asked for your personal details and credit card info – DON’T
    3. If unsure then never click on a link in an email or open an attachment.
    Happy Christmas !

    • Good advice Robert, I too have told so many people how to look before they open the link however it seems to fall on deaf ears.

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