Privacy issue? Supermarkets set to introduce new eQR payments

Eftpos CEO Stephen Benton revealed on Wednesday that supermarket giants, alongside big banks, will be introducing a new contactless way to pay for groceries this year.

The Covid-19 pandemic has changed so much, especially in terms of how we interact and shop in-store, and has also seen the development of new payment processes, including contactless payments and checkout barriers in most supermarkets. And now, Benton told News.com.au that Aussies can expect a new level of contactless payment by using their smartphone to scan a QR code, called eQR.

“We expect eQR will quickly become the QR equivalent of Eftpos tap-and-pay on debit cards,” Brenton told News.com.au. “Covid has changed customer behaviour, and Australians are now ready for the enhanced payment experience offered by eQR.” 

The Eftpos program, which initially launched in July at select retailers, will be rolled out nationally and is expected to officially launch in December. The code can be used at leading supermarkets – including Woolworths and Coles – alongside big banks, such as the Commonwealth Bank and National Australia Bank.

But will this new launch spark privacy concerns? In 2017, app developer and blogger Felix Krause explained that once apps have access to your camera, they can begin to record or take photos and videos without your knowledge.

The eQR code is expected to help retailers receive more data from consumers, by allowing them to link loyalty programs. “The eQR platform aims to provide a better experience for consumers and merchants through added security, loyalty, offers and digital receipts, no matter where they choose to shop – online, on their mobile or at the checkout,” Benton told News.com.au.

Data breaches have been an issue for Australians in the past. In March 2021, Eastern Health, the operator for four Melbourne hospitals, was the victim of a major cyber attack, which caused elective surgeries to be postponed.

A number of Eastern Health ICT systems are off-line

It is important to note, patient safety has not been compromised. We apologise for any inconvenience.

Please call 000 for emergencies and call our contact centre if needed on 1300 342 255 pic.twitter.com/F613Mw6P2t

— Eastern Health (@easternhealthau) March 17, 2021