“For me it’s cheaper, faster, more convenient…”
The Gold Senior/Pensioner Opal card has been available now for over 6 months. So is it worth making the switch? We asked three Gold Senior/Pensioner Opal card customers about their experience travelling with Opal.
Was it simple to apply for the Gold Opal card?
Sure. I ordered mine online. It didn’t take as long as I thought it might. Just a few minutes and I was done. David W.
Yes, once I decided it was time to switch, it was easy. I phoned Opal Customer Care and ordered mine over the phone. Jane B.
I was still travelling with PET when I saw a kiosk at Westfield and got talking to the staff there. They helped me order and my Gold Opal card arrived in the post a few days later. Kate M.
Has Opal made travelling easier?
I used to mix up my tickets and there have been times I’ve accidentally thrown out one that I haven’t used and kept the expired one. My Gold Opal card makes it a lot easier to travel. David W.
Yes, definitely. No more thinking about buying a ticket and having the correct change. I just keep my Gold Opal card with me and off I go. Jane B.
I usually only make short journeys in my area. Most weeks I also get several free trips, which I love. I think it’s made getting around easier. Kate M.
Does travelling with Opal save you time and money?
Saving money? A little. Saving time? A lot. Kate M.
For me it’s cheaper, faster and more convenient. I love it. David W.
I think it’s easy to see Opal is making a difference for everyone. Ticket queues – not that I’m in them anymore – have dwindled remarkably. Jane B.
What do you think of Opal’s customer service?
When I ordered my Opal card over the phone I thought they were great. Kate M.
I’ve never needed to call. David W
Whenever I’ve had a question about Opal I’ve been able to contact Opal Customer Care. They’ve made switching from paper tickets so much easier. Jane B.
This article is sponsored by Transport for NSW and they’ve written the story with us. Photos are from the Transport for NSW library. We bring you this article to share insights into what we feel is relevant and interesting to our community. Apply for your Gold Senior/Pensioner Opal card at www.opal.com.au or calling 13 67 25 (13 OPAL).
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