Optus CEO Kelly Bayer Rosmarin has resigned from the telecommunications giant after facing considerable backlash in the wake of a nationwide network outage that plunged millions of customers into a communication abyss.
In a statement issued on Monday, November 20, Rosmarin expressed gratitude for the privilege of serving as Optus CEO but she felt it was the right time to step down.
“On Friday I had the opportunity to appear before the Senate to expand on the cause of the network outage and how Optus recovered and responded,” she began.
“I was also able to communicate Optus’ commitment to restore trust and continue to serve customers.
“Having now had time for some personal reflection, I have come to the decision that my resignation is in the best interest of Optus moving forward.
“It’s been an honour and privilege to lead the team at Optus and to serve our customers.
“I am proud of the team’s many achievements, and grateful for the support of the Optus team, Moon, and the Group. I wish everyone and the company every success in the future.”
Yuen Kuan Moon, the CEO of Optus’ parent company Singtel Group thanked Rosmarin for “her dedication and service to Optus”.
“Optus appointed Kelly at the beginning of the pandemic, and we acknowledge her leadership, commitment and hard work throughout what has been a challenging period and thank her for her dedication and service to Optus,” Moon said.
“Kelly has always led with integrity and had all stakeholders’ best interests at heart. We understand her decision and wish her the very best in her future endeavours.”
Optus has named Michael Venter, currently serving as Chief Financial Officer, as the interim CEO while the company begins a worldwide search for a new Chief Executive Officer.