As Australia and much of the world grapples with rapidly ageing populations, technology is often touted as a solution to help older people live independently and safely. But new research suggests innovation on its own won’t deliver better care – and could even fall short if not handled carefully.

A study led by Flinders University, published in the international journal Digital Health, explores how emerging tools like home sensors, wearable devices and artificial intelligence can support older Australians – while still protecting dignity, choice and human connection.

Lead author Dr Claire Gough says the conversation needs to shift.

“The idea that new devices automatically lead to better care is too simplistic,” she explains. “Technology is often presented as a quick fix, but it’s never just about the device – it’s about people, relationships and the environments older people live in.”

There’s no doubt smart technology can offer benefits. Devices that detect falls, track daily routines or remind people to take medication can provide peace of mind for families and help older Australians stay in their own homes longer. Apps and virtual assistants may also encourage exercise, healthy eating and social connection.

Yet despite these advantages, many older people remain hesitant to adopt such tools.

“One of the biggest barriers is that technologies are often developed without fully understanding the lived experience of ageing,” Dr Gough says.

Concerns around privacy, loss of control and feeling constantly monitored are common. If technology feels intrusive or undermines a person’s independence, it’s unlikely to be embraced – no matter how advanced it is.

The research also highlights that decisions about using technology are rarely made by older people alone. Families, carers and health professionals all play a role. If devices are difficult to use, increase workloads or raise ethical concerns, care workers may be reluctant to adopt them.

“Care doesn’t happen in isolation,” Dr Gough says. “If technology doesn’t fit into real lives and care settings, it simply won’t be used as intended.”

Another key issue is how technology is changing the home environment. What was once a purely private space may now include digital systems quietly collecting and sharing personal data.

While this can improve safety, it also raises important questions: who controls the data, who can access it, and how it affects a person’s sense of comfort and autonomy in their own home?

A major takeaway from the study is the need to involve older people from the very beginning when designing and testing new technologies. This “co-design” approach helps ensure products are practical, respectful and suited to real needs.

“Co-design isn’t a nice extra – it’s essential,” Dr Gough says. “It ensures technology supports older people rather than making decisions for them.”

The study also points to the vital role of nurses and care workers, who often act as the bridge between technology and the individual. Better training in digital skills and ethics could help ensure technology enhances care rather than replacing human interaction.

“Technology should never take the place of human connection,” Dr Gough says. “When used well, it can actually free up time for more meaningful care.”

The authors are calling for stronger government support and funding that focuses not just on innovation, but on fair and ethical implementation. This includes improving access in rural areas, addressing affordability and boosting digital literacy.

Ultimately, the research makes one thing clear: the future of ageing isn’t just about smarter devices—it’s about keeping people at the centre.

“If we prioritise dignity, choice and equity,” Dr Gough says, “technology can play a powerful role in helping people age well.”