Common sense would tell you that if you think you’re receiving a scam call, hang up. But how do you know if it’s a scam call?
Scammers are experts at luring unsuspecting victims and forcing them into situations where they end up handing over financial details or giving the scammer access to their computer. Your best weapon in the ongoing fight against scammers is your own scepticism and caution. If something sounds too good to be true, it probably is.
We’ve compiled the top five ways to spot a scam call, to help keep yourself safe from fraudsters.
Do you sometimes get calls coming in on your mobile phone that look like they’re from a legitimate business or the Australian Taxation Office or another government department? Don’t be fooled; this is a tactic known as ‘spoofing’ and is used by some scammers to lure you into a false sense of security.
If you’re not expecting a call from the organisation trying to reach you, our advice is to let it ring out. If they really need to speak to you, they’ll find another way. If you’re concerned that you might be getting caught in a con using the details of a business you already know and use, just hang up and then call them – on a phone number that you can confirm independently – for extra security.
Is the caller pressuring you and making it seem like the matter is urgent? Creating a sense of urgency is a sign the call could be a scam.
Some scammers try to trick you into thinking that if you don’t hand over financial information or pay an ‘outstanding debt’ then something terrible will happen, like the matter being referred to the police, for example. The other popular scam to look out for is if a caller says that your computer has a virus or is infecting other computers. Be very suspicious of calls of this nature. Hang up, or ask them for their details and say you will call them back.
If it’s a scam, chances are they’ll either put more pressure on you or hang up. You should never give unsolicited callers remote access to your computer.
Take note of the time of day. Is it a reasonable time for a trusted organisation to be calling you?
We know that scammers sometimes try to impersonate companies like Telstra. As a reminder, if Telstra is legitimately calling you, they will only call between 9am–8pm Monday to Friday, and 10am–3pm Saturday wherever you are based, and not on a Sunday. The exception to this is if you have an unpaid account or a customer-initiated inquiry with respect to an order, fault or complaint – if so, someone from Telstra may call you outside of these hours.
You will also never be asked for control of your computer in an unsolicited call either.
Is an unknown number or trusted brand trying to call you repeatedly? This is a hallmark of a scam call. If you don’t know the number, letting it go to voicemail is an option. If it’s legitimate, they’ll leave a message.
If you can’t screen your calls, be wary of calls from numbers you don’t recognise or weren’t expecting.
Some scammers try to lure people with the promise of a financial gain. The golden rule is: if it sounds too good to be true, it probably is. If someone is calling you about an opportunity or about winning a prize (especially one you don’t remember entering!), it’s probably a scam.
Remember, if you think you’re receiving a scam call, just hang up. If you’re not sure about whether you’re speaking to a real business or a scammer, take their details and say you’ll call them back once you’ve verified their details at your end.
Whatever you do, don’t provide personal information or bank account information to anyone who you weren’t expecting a call from or don’t know – regardless of who they say they are!