A new cyber scam could make its way to your email inbox

If you’re a Telstra customer you’re probably wondering when you will catch a break. With several network outages in recent
All

If you’re a Telstra customer you’re probably wondering when you will catch a break. With several network outages in recent months, news that a scam targeting Telstra customers is making its way across the internet couldn’t be worse.

It’s the latest in an increasing list of big name suppliers being impersonated by cyber criminals hoping to steal people’s personal and financial information.

How does this latest scam work?

Well, you’ll receive an email that looks just like a regular Telstra bill, only this piece of communication advises that you’re eligible for a refund because you paid twice on your monthly balance. How silly of you!

tesltra-email-bill-malware-1607

You are then prompted to click through to ‘your account’ and complete an online form with all your bank details so that you can be refunded the overpaid amount.

MailGuard CEO Craig McDonald told the Australian Financial Review the scam was first detected on July 4, and that it could lead to a larger attack.

“The phishing website in this run looks extremely legitimate, and is designed to steal credentials facilitating identity theft. A favourite phishing tactic among cyber criminals is to ‘spoof’ the display name of an email. This fraudulent email, once delivered, appears legitimate because most user inboxes only present the display name,” McDonald said.

Telstra has warned customers to be wary, and not click on links or attachments in the email but instead delete the email from their account.

Have you ever been the victim of a cyber crime? How do you protect yourself when online?

  1. I am pissed off with these people ringing me from all over Aus . I rang Telstra & they said they can’t do anything .Not right I think Telstra should be able to block them .Because they are ringing Telstra customers , I am going to find out the legalities of this .

    • Margaret Cook  

      Good luck because Telstra ( I believe ) are selling our details to who-ever will pay for them. I even rang Telstra 3 days ago because their change to Telstra Mail cut off my e-mails altogether. They were swamped with complaints so rang me back. The call # ID showed a NSW # but they were ringing from overseas, he told me so. I had to pay a technician to fix my problem because they changed their system, again.And I’ve had 3 scam e-mails in 2 weeks, & none were that Telstra 1.

    • Margaret Cook  

      Good luck because Telstra ( I believe ) are selling our details to who-ever will pay for them. I even rang Telstra 3 days ago because their change to Telstra Mail cut off my e-mails altogether. They were swamped with complaints so rang me back. The call # ID showed a NSW # but they were ringing from overseas, he told me so. I had to pay a technician to fix my problem because they changed their system, again.And I’ve had 3 scam e-mails in 2 weeks, & none were that Telstra 1.

  2. I received one of those emails a few days ago. What really gave them away was telling me I had paid $369 twice and that they’d refund this amount. What they didn’t know is that my Telstra bill is below $100 each month, so there is no way I’d fall for their scam.

    • Fran  

      I am like you Peggy, I know how much my bill will be (approximately) and so would not be caught by saying that I had overpaid.

    • Glenice Jones  

      Same thing with me – same amount and all. I also was awake up to them cos our bundle is nothing like $369. Scum….

  3. Jenny Goldberg  

    Omg so sick on these scams first we had the AGL one where they send you a bill saying you are late with your payment – I received three over a period of 6 weeks all with different amounts – thought it was strange as don’t have an AGL account but did 6 years ago. A friend clicked on thinking it was his account and it was a ransonware demanding money to unlock their computer – disgusting!!!!

    Then we got the ATO scam phone call demanding to call them immediately re tax evasion and threatening if we didn’t the Police would issue a warrant.

    Now I have had 3 of these Telstra bills by email but know the approx amount paid each
    month and am now quite suspicious of anything like that after AGL and will always call company direct.

    Out of all these we have literally had hundreds of calls over the last 12 months telling us they are telstra turn on your computer or you will loose everything. Finally after us just hanging up many times I said to this one person Please stop calling us I am not well in a wheelchair and struggle to answer the phone if my husbands not here and we know you are not telstra phoning all times day and night – his reply in a thick Indian accent – Good to know we will now call you over and over and over again – made me feel ill – all over it!!!!

    • Jill Friend  

      Get a good whistle and if you get these scum calling put whistle up to phone and blow as hard as you can, guess he will not want to call you over and over and over again after that, I’m sure that will give them the message to stop messing with you.

      .

    • Geoff m  

      We also had a version of this purportedly from Aust post ,saying we had a parcel to collect.
      It asked to click on a button. It was ransomware. I checked the properties of the email b4 pressing the button and saw it was from Japan, not auspost. So sent to junk and notifies my isp that this was aphishing email.
      Be careful folks

  4. Lorraine Richardson  

    I to have had these false bills twice and these. ATO phone calls my Telstra as $100 over the amount and my tax is done by agent knew that it was a fake. I can see how people can get scamed

Leave a Reply

Your email address will not be published. Required fields are marked *