The ACCC to get involved after claims Thermomix burns multiple people

It’s touted as a must-have kitchen item but claims of burns and faulty lids have shed a new light on

It’s touted as a must-have kitchen item but claims of burns and faulty lids have shed a new light on the popular Thermomix.

The kitchen mixer, that replaces several other appliances, is now under the spotlight thanks to a campaign by consumer advocacy group CHOICE.

Multiple owners have taken to social media and the press saying they have suffered burns from the faulty TM31 model and are out of pocket after their devices have broken.

Back in January, Danika Jones from Perth suffered second-degree burns to her chest, arms and stomach allegedly after her Thermomix burst open unexpectedly while she was preparing dinner, reports 9News.


There are also claims the company tried to pressure one consumer into signing a confidentiality agreement before she could get a refund.

Choice spokesperson Tom Godfrey said there needs to be a better response to these serious claims.

“We don’t want these issues silenced behind non-disclosure agreements, we want the regulator, the ACCC, to take close look at this and keep the public safe”, he told A Current Affair.

via 9News/A Current Affair

CHOICE says it is aware of about 15 customers who have purchased faulty Thermomix machines but believes there are more cases, enough to create Australia’s first mass incident report to the Australian Competition and Consumer Commission.

“We want consumers to come forward and tell us the problems they’re having,” Mr Godfrey said.


“The last thing you want is to have yourself burnt, burnt as badly as the images we’re seeing on social media”.

Thermomix gave a statement to A Current Affair regarding the claims:

“The safety and wellbeing of our customers is and always will be our highest priority. We are concerned by the allegations raised by a few people about injuries sustained while using our appliances. We understand the suffering caused by their injuries and are working with them to determine the details of the incidents.
It is important to note that these are a very few, isolated incidents and that the majority of our 300,000 Australian customers are very satisfied with their appliances.
Vorwerk is in contact with the relevant authorities regarding the few incidents that recently have been raised. It would not be appropriate to comment further at this time”.

If you have had an issue with your Thermomix, CHOICE have established an online form that says, “Have you been burned or injured by your Thermomix? Report what happened to CHOICE. We also want to hear about any near-misses (e.g. has hot liquid exploded from the Thermomix but not harmed anyone).

CHOICE is an independent, not-for-profit organisation that fights for consumer rights. We’ve already heard from a number of Thermomix owners who say they have been injured by their Thermomix and we think the issue deserves further attention. We’ll be compiling these complaints into Australia’s first mass safety incident report to the national regulator and will call for a further investigation. We are doing this because standing together can be more powerful than standing alone”.

You can fill it out here.

Tell us, do you own a Thermomix?

  1. Christina Dally-Watkins  

    Do hope Choice and the ACCC also take into account how these machines were being used, often it is an operator error that causes these mishaps. I have had a TM31 for 2 years and cannot see how the lid explodes off the top of the bowl if it is correctly fitted.

    • Lorraine  

      That’s right Christina, blame the operator! Bit like blaming a pilot after aircraft’s crashed!

      The people who can afford to buy one of these costly machines, which I would NOT, are not exactly in the socio-economic level of being just ‘plain dumb’.

      It’s happening to way too many persons’.

      Would should you pay nearly $2300.00, & have to replace the lid-seal every two years?

      My ‘Hawkins’ Pressure Cooker, which my Mum bought after the War, only needs its’ rubber seal replaced when showing signs of wear, & that’s every 10-15 years!

  2. Lorraine  

    I’ve stayed with my individual Sunbeam, mostly, & Breville kitchen appliances, thanks very much!

    Wouldn’t buy one of these Thermomixe’s as (a) too bee expensive, & (b) have already got all that I need, & use, quite happily.

    Some things are just ‘too good to be true’!

  3. Gloria  

    I have a thermos mix and I follow a recipe to the book. I did down load a recipe on the share site and on reading it I found you could not cook it in the thermomix because the amount of ingred. and liquid was too much and would have boiled over. This was not a recipe by thermomix themselves.
    I have cooked lots of hot food in my machine and not had any trouble I think people do not always follow instructions. When I saw the photo of the person who got burned and the kitchen behind her the amount of mess shows me she must have had a lot of liquid in her machine what recipe was she cooking ????????

Leave a Reply

Your email address will not be published. Required fields are marked *