Supermarket brings in new rules for self-serve checkouts

Coles has introduced new rules at self-serve checkouts and some customers aren't happy.
Coles has introduced new rules at self-serve checkouts.

Self-serve checkouts are one of those things that divides the opinions of shoppers.

Some of you here at Starts at 60 hate them, and some of you use them quite often.

But the rate of people using them to steal groceries has grown, and now one supermarket it tightening up the rules.

Last year Coles introduced new security measures to try and curb the rate of theft from self-serve checkouts.

Now they’ve introduced a new rule, limiting the amount of items you can take through self-serve checkouts.

The Courier Mail reports that Coles is trialling a 12-item limit on self scanning check-outs in some stores.

“We have found customers with small baskets can generally complete their shopping faster by using self-scanning check-outs,” a Coles spokesperson told NewsCorp.

So, what happens if you have more than 12 items?

Well, you’ll have to take your trolley full of groceries to the traditional check out.

The security measures come as survey figures reveal the extent of theft from self-serve checkouts.

Canstar Blue found that 1 in 10 shoppers admitted to cheating the supermarkets while using self-serve checkouts, the Courier Mail reports.  

While self-serve checkouts aren’t as popular with a lot of older Australians who prefer to be served face-to-face, they’ve become a popular option for younger Australians and shoppers who are in a hurry.

What do you think? Do you agree with the 12-item limit?



  1. Kym  

    I couldn’t give a rats ***! I refuse to use them until such time as they pay me a discount to use their technology in lieu of providing employment to our sons and daughters.

    • Jim Richardson  

      I agree with you completely. We need to keep jobs for our people.

  2. mandy  

    I never use the self serve check out, I’ve already made my list, filled my basket, placed on the belt, once paid for I have to put in my car and then place in the pantry/fridge! Enough already!!

  3. Roy Bridges  

    How come one of reasons that they put in self service checkout was that theft did not increase in fact they reported a decrease in theft? Now when we are locked into them they are now saying theft issue. Someone not telling truth!
    Reminds me how retailers were carrying on about how customer were supporting them when first came out was only due to fact they had reduced other checkouts staff so people forced to use them not because popular but because had to.

  4. Chris  

    Doesnt bother me. I only use them for a small amount of items – and thats only if there are checkouts that arent overloaded with customers.

  5. Dianne Evans  

    I do not like them they were tomsave on paying staff and end up,costing the shopper in theft Hire our people instead.

  6. Keith  

    Won’t use them. Not going to put Australians out of work. Also as they no longer pay wages. shopping should be cheaper. So those with self serve steal from shoppers.

  7. Very rarely use them, only if the checkouts are full and I only have a few groceries to put through. I also agree that it is doing someone out of a job.

  8. Tina owen  

    I dont use them at all, always go through a checkout.

  9. Claire  

    I use them, but only for a few things and if the usual checkout has a queue.

  10. Terry Johnston  

    As i say to the staff that want me to use self serve is i dont want to be in line at centerlink listening to you crying i have lost my job

  11. GrabdmaH  

    Well let’s hope they open more checkouts now. So frustrating to see so many checkouts and only one or two open.

  12. Heather Wells-Jones  

    I use them all the time, as they usually have only a few checkouts open. I find them quick, easy to use and I use them most of the time, even for my weekly shopping. There is always an attendant available for help and to oversee people using them, so I am surprised that people are dishonest when there is someone around and security cameras overhead.

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