Revealed: How Woolworths and Coles try to dominate your grocery shop

Whether realising it or not, every person in Australia spends at least $100 per week at Coles, Woolworths or one

Whether realising it or not, every person in Australia spends at least $100 per week at Coles, Woolworths or one of their associated businesses. Now a new book by expert Malcolm Knox has revealed how these grocery giants vie for your money.

1. Different brands

Woolworths and Coles both have an extensive list of smaller retail operations. Their reach extends to everything from petrol, to liquor and hardware. Some Australians don’t realise that walking into Masters means their dollar goes to Woolworths – or that stocking up at Liquorland will fund Coles.

Malcolm Knox instead encourages Aussie shoppers to go local, and try independent retailers. “If we can’t go into a (shopping centre) without being hauled in by the duopoly – apples form Woolies, cereal from Coles, beer from Liquorland, wine from Dan Murphy’s, a hammer from Bunnings, shoes from Kmart, ink from Officeworks, a toy from Target, a pillow from Big W, petrol from Coles Express – then that shows the power we have given these two companies”, he said.

2. Similar advertising

Do you think that Coles’ “Down Down” jingle sounds a lot like Woolies’ “Cheap Cheap” tune? According to Knox, that’s because both companies use incredibly similar marketing tactics to compete for your dollar.

Last year, it was only a matter of days between Woolworths announcing its celebrity spokesperson Jamie Oliver – before superstar chef Heston Blumenthal came to represent Coles. It’s therefore worthwhile being savvy about different ads, and instead making purchases that suit your own needs.

3. Overseas influences

Coles and Woolworths look to the UK and America when it comes to pursuing new customers. The milk price wars that saw Aussie cartons drop to $1 had already been witnessed overseas.

Knox said this tactic forced out smaller dairy farmers in preference for Woolies and Coles own-brand milk. “(Each supermarket tried to) strengthen the market share of own-brand milk though heavy discounting. (Bringing) prices of branded milk down by demanding more cost-cutting and rebates from suppliers”, he said.

4. Customer information

The Everyday Rewards and Fly-Buys programs actually tell Coles and Woolworths a lot about you. By scanning your membership card every time you shop, Coles and Woolies get a clearer picture of what their customers are regularly buying, how they’re saving and have access to their personal information.

As Knox explains, “for both supermarkets, the next holy grail requires moving the focus away from suppliers and back onto customers. They want to find ways not only of attracting our dollar, but of trapping and keeping it”.

5. Grocery revolution

From all reports, both Woolworths and Coles are threatened by supermarket newcomers. Overseas grocers like Aldi and Costco are set to shake-up the dichotomy which grips Australia. Much loved entrepreneur Dick Smith believes that Aldi will give Coles and Woolies a run for their money.

“If you think Coles and Woolies are ruthless, you wait. (Aldi) are the smartest retailers in the world”, Dick Smith told Knox. “(Australia) will make Aldi boom”.

Are you surprised by the lengths that Coles and Woolworths go, just to attract your dollar? Do you prefer to shop with Aldi, Costco or independant grocers?

  1. I don’t use their cards I see little value for money in having one, without doubt they have monopolized much of our purchasing power in this country at the expense of small business

    • I received an everyday rewards card in the mail recently. Thanks Woollies, what a waste of money. Straight in the bin it went

    • I don’t consider this article about where people choose to shop, I consider it to be about informing us where our shopping dollars are going. I shop at both from time to time but lament smaller shops disapearing

  2. Choose independents every time. Hate shopping centers, love local buying. C and W don’t get my dollars that easily!

  3. The only reason I shop with Coles every few weeks is because I can’t carry any heavy shopping, therefore I utilise their service as it gets delivered right on to the kitchen bench for me. However I NEVER use their reward cards because since the introduction of these cards prices have increased repeatedly, so for those who think they are getting something for nothing, they are not.

  4. I would love Aldi to come to our town. Apparently no sign of it in the foreseeable future. Stuck with Coles or Woolworths.

    • when we lived in Cairns Aldi told me they wouldn’t build a store that was more than 4hrs from their nearest depot closest aldi store was townsville

    • Wright a letter and get all your friends to do it as well that will get aldi to take a look

    • I have written to Aldi in the past and they say they have no plans to one to far north Queensland

    • Aldi struggles in our area. I have 2 Woolies and 2 Coles within 3 ks of my place and they are packed most days.

  5. I shop at Aldi, I can’t afford to shop at our IGA. Just one example, UHT milk is 90 cents at Aldi, $1.37 at IGA. That’s just the start of it

  6. Always look after me first…..can’t afford any other way…..they all ate the same but apparently Aldi has lower o/heads?? who really knows!

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