Can Malcolm Turnbull’s pet project fix myGov?

Could Australia’s most frustrating website be saved by the Prime Minister? If so, he will be remembered for doing a
Australia

Could Australia’s most frustrating website be saved by the Prime Minister? If so, he will be remembered for doing a great thing for society.

Fairfax media is reporting that management of the myGov website will be taken away from the Department of Human Services and passed over to the Digital Transformation Office.

The DTO is was established in July 2015 and is part of the Prime Minister’s portfolio. According to the department’s website, its mission is to lead the transformation of government services to deliver a better experience for Australians.

“In any given month, one in eight Australians aged 14 and over will look up government information and services online, totalling around 324 million transactions a year. Of these people, more than half will experience a problem.

Meeting this challenge is vital to our success as a government, and as a nation.”

 

The myGov portal, which was intended to make it easier for everyone to access their Centrelink, Medicare, Child Support, Department of Veteran Affairs, e-health, and DisabilityCare accounts, was launched in 2013 and is used by millions of people. Many of those will be locked out, unable to change their personal details, won’t be able to access the site due to an outage or will get lost trying to navigate the complex site.

Last year, Paul Shetler CEO of the DTO said the website was”not good enough in the age of Uber and Airbnb”. Now he will have the chance to put his money where his mouth is and fix it.

Do you find the myGov website frustrating? Are you hopeful about his change?

 

    • it is a nightmare, most of the time you can’t access it and when you do it not easy to navigate, your next option then is to ring them and you can’t get through for hours, or go to the office and everyone is doing that now so you have to get in a line and wait

  1. I can’t think fixing MyGov will make Malcolm Turnbull “remembered for doing a great thing for society”. After all, the current government, albeit under a different leader, was responsible for creating the mess in the first place

  2. I can’t think fixing MyGov will make Malcolm Turnbull “remembered for doing a great thing for society”. After all, the current government, albeit under a different leader, was responsible for creating the mess in the first place

  3. Dont worry!! Upping the GST will pay for this CRAP!!

  4. Dont worry!! Upping the GST will pay for this CRAP!!

    • I just might do that. We’ve got to stop this “it’s all about me” rubbish. Let’s hear the proposal before we condemn it. Bit surprised at SaS being so quick to agree with the negativity before even knowing what the proposal might hold.

    • Proposal number 1 is 15% on food is what they want! They have made no bones about that!

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