This could be the biggest Woolies stuff up yet

Poor old Woolworths is copping it from all angle these days. Not only is the supermarket fighting it out with
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Poor old Woolworths is copping it from all angle these days. Not only is the supermarket fighting it out with Aldi and Coles in a full-blown price war, but now they’re facing one of the lamest fails of all time.

As the new $5 note rolls out across Australia supermarkets worked hard to ensure their self-serve checkouts would be ready to recognised the new note and complete transactions for customers – all supermarkets except Woolies it seems.

It turns out Woolies dropped the ball at a number of its stores and the self-serve checkouts won’t accept customers’ money if they’re paying with the new bank note. Woolworths is literally refusing to take your money.

“I was at Woolworths last night and went to the self-serve machine and tried to put one of the new $5 notes in and it wouldn’t take it,” a caller told radio station 3AW.

“So I asked the manager and apparently they won’t be able to use it on those machines.”

You’d think the multi-million dollar empire would have been organised enough to get the right machines in time for the change!

The new $5 note... That Woolies won't take from you.
The new $5 note… That Woolies won’t take from you.

Woolworths spokesman Sean Ottley said: “We are currently in the process of rolling out an update to all our self-serve check-outs to ensure our customers are able to make purchases using the new tender.”

Coles meanwhile appears to have got things sorted.

Coles spokesman Blair Speedy said all of its check-outs could accept the next generation currency.

“Coles worked closely with the RBA to ensure our point-of-sale systems could recognise and accept the new $5 note prior to its introduction on September 1,” he said.

Oops! Hopefully Woolies issues fixes the issue soon.

Have you seen the new $5 note out and about yet? Should Woolworths pick up its game?

  1. Wayne Watkins  

    Surely the Govt should make sure its new notes are machine compatible

    • Lyn  

      Wayne, that would just be too easy………………..

  2. Gaz  

    Some of these machines require replacing to read the new notes. And they’re not cheap.

    • Zachary  

      What machines. As far as I know they only need a software update.

    • Munzen  

      Almost all modern bill acceptors simply need a quick software upgrade. Manufacturers got burned years ago by hard-wired scanners.

  3. So does everything go up cause we have a new note good one goverment

    • Munzen  

      Uh, ever hear of counterfeiting? At least the govt’s trying to stay ahead of the North Koreans, Iranians, etc.

  4. Pat Kelly  

    Typical Woolys can never connect with anyone.
    Masters down, Woolys next.

  5. Dieter  

    Just food for thought.
    Do we need this self-serving machines? Where is the service we customer deserve and pay for?
    Woolworth and Coles just corrall us like cattles into the self-service area and we customer are stupid enough not to realize that we are going to be shafted. In Europe especially in Germany they still provide the services one would expect. No self checkouts there. We do not use the self checkouts here and if we are made to we drop our merchandise and walk out.
    They are saving all the money and let us do the work. What is with all the tax they don’t have to pay? No wonder the Government has to look for pensioners and health services to reign in the money.
    But as I said before just food for thought.

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