Clothing store executive says ‘no way’ to self-checkouts

Some love them, others loathe them but one store executive is making a hard stand on "the machines"!
Society

Some have a love-hate relationship with self-checkout machines in stores. For some, the machines save time and can make the shopping experience more enjoyable. For others, the machines take up time and cause too much frustration.

The debate of the machines has reached to a new level as Best & Less Chief Executive Rodney Orrock is on the team that dislikes them and vows to not have them in Best & Less while he has anything to say about it.

Talking to The Sydney Morning Herald, Mr Orrock said, “If I go into a Woolworths to do grocery shopping … if there’s somebody available to do my checkout, I’ll go there, right, because I think they’ll do it faster and quicker and I don’t have to concentrate. And sometimes at 6 o’clock in the morning, that’s important”.

Mr Orrock continued, “But I think in terms of the number of things that retailers may expect customers to be doing for them, yeah, I think that there’s things that retailers should be doing and there’s things that customers don’t necessarily need to do.”

It’s not always about convenience either, according to Mr Orrock. If you replace a human for a machine, it will have a drastic impact on the customer service. He stated, “But … that’s not a great decision because then you can’t provide the level of service that you need to be providing.

“If you look at a supermarket, and what people have got in an average basket there, versus what they’d have in an average basket within an apparel business, you would need a lot more volume going through to make that financially make sense at the moment.”

With Best & Less owning 196 stores with over 3000 employees they are not looking to cut that number anytime soon with the addition of self-checkouts.

How do you feel about self-checkouts? Do you find them easier or do they make your shopping experience frustrating?

  1. Michael  

    Glad to hear of a sensible and logical reason NOT to have these insufferable machines!
    The logic, to me anyway, is to increase unemployment by not having checkouts personally operated. Like a previous correspondent, I will always go to a person over a machine!u

    • Kaye Mitchell  

      I agree. It is doing people out of jobs and I will always choose a human rather than a machine.

      • J E Sinagra  

        I agree as well. Customer service is getting worse in all fields of shopping and yet there is still sooooo much unemployment.

  2. DANNY ABBOTT  

    NEVER HAVE BEEN A FAN OF THESE , THEY SEEM TO BE CUTTING DOWN ON STAFF ETC.
    SAME HAS HAVING THE CHECKOUTS IN THE CENTER OF THE STORE THEN NEEDING DOOR BAG CHECKERS,LIKE K MART ARE DOING.

  3. Rhonds Vallely  

    Agree with you Danny Abbott wholeheartedly.
    Add to that – i nearly went balistic when i used one in Coles and it said to me “Welcome to the Assisted Checkout” as if i did not know it really was Self Serve !!!

  4. Denise Gillespie  

    I refuse to use self serve checkouts as my grandchildren are coming up to the age where they will be looking for jobs. I love it when the floor person comes up and asks me to use the self serve. I usually say “No thank you, I would rather wait and save someone a job”

  5. Diana  

    I never use these and refuse to do so when asked. These big companies want us to shop at their stores, and then self-service our goods at the checkout to the detriment of the staff. There are reports that the theft at the SS checkouts is astronomical so how can they save money for the stores?

  6. I love using self serve check outs, so much quicker and easier. Your in and out in no time and it’s easier to check that you are not being ripped off. I can also pack my groceries in bags correctly without my bread and other soft items being all squashed up.

  7. Christine Gatt  

    I refuse to use them because it is just putting more people out of work to make the retail giants richer!

Leave a Reply

Your email address will not be published. Required fields are marked *