Australia Post grovels to customers, says they’re sorry and they didn’t mean it

Customers who depended on Australia Post were shell-shocked when the company announced that they wanted to charge customers for holding undelivered packages.
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Customers who depended on Australia Post were shell-shocked when the company announced that they wanted to charge customers for holding undelivered packages.

Now, they say that they are thinking of cancelling the controversial plan and why?

According to the companies chief Ahmed Fahour, trials for charging customers $9 to hold packages for 30 days showed the service did not prove popular with customers, in fact, they were blasted by consumers.

Herald Sun reported that unclaimed parcels are currently kept at post offices for 10 days for free before being they being returned to senders, reports Herald Sun.

“The early information we’ve got is that 99.6 per cent of all parcels are picked up within 10 days, the question is why bother for the other 0.4 per cent,” said Mr Fahour.

“If customers don’t want it, we have to listen,” he said.

Australia Post said a final decision on the service will be made in a matter of weeks.

At the same time they are also trialling evening parcel deliveries, to accommodate the online shopping generation who shops on the internet a lot but are usually not at home during the day and are missing the postie.

The proposal was initially put forward to tackle the 207-year-old service’s economic dire straits, with their collapsing letters department losing $381 million and plummeting profits as online deliveries surge in popularity.

Do you think that charging for parcel storage is fair to consumers?

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