It’s no secret that Brits love their tea, but a new menu addition from British Airways has left passengers reeling.
The British airline added an afternoon tea option to its short-haul menu earlier this month, however it doesn’t actually include any tea, and flyers aren’t having a bar of it.
According to The Sun, an advert for the deal, which costs £5 (AU$9.28), promises “an indulgent sultana scone served with traditional clotted cream and delicious strawberry preserve — pair it with a hot cup of Teapigs Everyday Brew for an authentic cream team experience”.
But there’s a catch — the cup of tea isn’t actually included in the price and will set passengers back an extra £2.50.
Most passengers were less than impressed, with many taking to social media to criticise the airline.
“Hey @British_Airways, lots of confused then miffed then annoyed pax today ordering ‘Afternoon Tea’ for £5 only to find out it’s just a scone, and you have to pay £2.50 extra if you want a cup of tea. Might be worth changing the description of the item to ‘scone’,” one commentator wrote.
Another added: “Have to laugh at @British_Airways charging £5 for ‘afternoon tea’ = a scone. Tea itself £2.50 extra! They are ruining their reputation but I feel so sorry for the cabin crew who have to deal with all the inevitable complaints.”
And a third wrote: “FYI @British_Airways U don’t get 2 call it #Afternoontea if it doesn’t include the Tea! Pretty appalled by your entirely misleading menu slight of hand. You owe me £2.50 I paid cos felt sorry for the Staff who had to explain and apologise for the poor price info.”
FYI @British_Airways U don't get 2 call it #Afternoontea if it doesn't include the Tea! Pretty appalled by yrentirely misleading menu slight of hand.
U You owe me £2.50 I paid cos felt sorry for the Staff who had to explain and oppogise for the poor price info pic.twitter.com/eEo37QOC4w
— Jon Campling – @KENDALCALLING Jul 25-28 (@joncampling) May 14, 2019