Woolworths’ giant deli fail 482



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My local Woolworths store has really got me mad this week and I have to ask whether others feel the same.

In their fight to economise the staffing of their deli (it seems), they have removed all the fresh cured meats from the deli window and replaced it with a shelving system that allows you to “self-serve grab and go” your deli meats in 100g lots.

I normally purchase approximately 400g of ham or other deli meat each week, and I do so by walking up to the counter to the service personnel and have them select the weighed and measured items to the quantity I want before wrapping them and putting them in butchers paper.  It has been that way for a long time.  I don’t mind  waiting to be served, nor do I mind waiting while my deli meats are cut.

My purchase on Saturday for the coming week of 400g of ham had this week to be bought in 4 separately packaged lots, complete with a plastic tray, wrapping and a sticker. Sure, it didn’t cost me any more, nor did it put me in any inconvenience.  Yet I am faced with the feeling that this is not the most appropriate way to buy deli meats.  If I wanted to buy pre-packed deli meats, surely I would go to the meats section and buy HANS prepacked meats?

And so I ask you today if your local supermarket is introducing the same mechanisms to reduce deli staffing, or perhaps increase instore efficiency and whether you like buying your smallgoods this way?

Rebecca Wilson

Rebecca Wilson is the founder and publisher of Starts at Sixty. The daughter of two baby boomers, she has built the online community for over 60s by listening carefully to the issues and seeking out answers, insights and information for over 60s throughout Australia. Rebecca is an experienced marketer, a trained journalist and has a degree in politics. A mother of 3, she passionately facilitates and leads our over 60s community, bringing the community opinions, needs and interests to the fore and making Starts at Sixty a fun place to be.

  1. Go to Aldi or costco.

    3 REPLY
    • Don’t have Aldis, Costco or IGA. Makes it hard

      1 REPLY
      • Answer to the initial question is NO!
        Response to Sue : Why in Gods name would one even deal with IGA. Useless, careless pack of rogues!
        And for those who think they are wonderful….where exactly do you think the donations for all the community groups come from, it is certainly not out of their generosity, it is out of all the loaded prices to pay out those monies!

  2. Notice Woolworths at big top Maroochydore has gone that way too. Think it is a big step. Backwards. I don’t like it

  3. 🙁 I prefer talking to someone and saying ‘more ‘ or ‘less’ this is not customer service, I might as well go straight to the packaged cold meat aisle. NO definitely not for me, guess the local deli’s or Foodland /IGA stores will benefit from this. (thats what I will do)

    1 REPLY
    • IGA here is doing the same. Closed off the deli sacked the staff. No only stuff in packages. Don’t buy it if I can help it.

  4. Defeats the purpose of “deli” served doesn’t it? Hope it doesn’t happen here.

    1 REPLY
    • Sorry Fran, I think you will find this change will be going national. In the old days as tore would trial something like this in just one store to judge the reaction. Now they just are all gung ho and who cares what the public wants, it’s what YOUare going to have. Watch your Wollies store.

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