If you’ve been experiencing difficulties with your internet use, and you are a Telstra customer, don’t panic — it’s just the company having yet another network issue.
Telstra announced that users of its NBN and ADSL services are experiencing an interruption across the network.
NBN & ADSL customers may have difficulty connecting to the internet. We’re working to restore ASAP. For updates https://t.co/P9KGpiJt1e
— Telstra (@Telstra) May 20, 2016
“Significant restoration has occurred but we still have some residual customer impacts,” a Telstra spokesperson told Perth Now
It is the fourth such problem affecting Telstra this year.
The telco was quick to apologise to customers affected by the outage, but not before customers had taken to social media to complain.
@Telstra Why can’t I use wi-fi in Syd CBD, and there are people in Syria uploading HD videos from the cave no problems.
— Marin Lazic (@MarinLazic) May 19, 2016
— Gabriel Sigrimis (@omsh_omsh) May 19, 2016
— Beno (@PureBeno) May 20, 2016
This latest outage has affected 375,000 phone and internet customers across Australia.
The outage blames “a large number of reconnection attempts from customer modems”.
It says one of the major issues faced by the company with its network outages is when customers reconnect to the service after the outage, which causes a further technical fault and ‘digital traffic jam’.
It follows network disruptions with iiNet, Virgin and Optus in the same week.