What happened to Australia Post? 238



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Australia Post has been our national postal service since 1809 and for many, many years, it was a respected business and institution that was applauded for its mail delivery service.

However since the advent of online shopping, it is fair to say Auspost was not able to keep up with demand. It was understandable for a time, because there weren’t any competitors so the speak, but now there are many other postal operators and Australia Post has become a small fish in a big pond.

It’s left a lot of loyal customers scratching their heads – what happened to Australia Post, the business we trusted?

Today news has come out about a review of Australia Post’s delivery contractors (there’s around 5,000 in Oz)– it was found the company did not know what their subcontracted post and parcel deliverers were being paid by delivery contractors, reports ABC.

The review was commissioned after raids and discoveries of employees being underpaid and even the use of foreign labour.

The report, co-authored by legal firm Allens Linklaters, also found Australia Post had little oversight of whether their subcontractors were meeting visa and other work conditions.

7.30 spoke to a number of subcontractors across Australia, and found some were paid just $9 an hour, with no superannuation or other entitlements.

“Australia Post is incredibly focussed on strengthening our existing processes, including improving contractor induction to our organisation and increasing our random audit and compliance checks”, said managing director Ahmed Fahour.

Joan Doyle, organiser at the Communication Workers Union’s postal branch in Victoria, said “We don’t believe Australia Post has faced up to the real problems”.

“What matters is what’s going on on the ground and people are still getting paid appalling amounts of money — working 12 hours a day, six days a week at Christmas time — and are barely making ends meet”.

This latest scandal comes just a week after the struggling courier company revealed they had been given the green light to charge customers $1 for a stamp from January. Before that, we ran an article that showed how Australia Post failed to deliver parcels, and the comments we had were overwhelming.

One commenter said “Note that a performance like this with the Royal Mail was considered a crime! The mail had to go through, remember? Maybe its time for a class action against Aust Post? The other question is why does an item from Britain take only 4 days but from Melbourne 2 weeks?”, while another said, “I find letters in my letterbox that are not for me, with proper written addresses. I have done the right thing, and driven to the proper address and deliver it myself. My mail reaches here after weeks of waiting or not at all. Australia Post is not what it used to be but what other form of postage do we have?”.

A glance at Australia Post’s Facebook page really says it all: customers are frustrated and begging for something to be done. We loved Australia Post once upon a time, so how can we get back there?


Share your recommendations about what Australia Post should do below.

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  1. It can start to get back to its former glory by not charging such steep prices… It often costs more for the postage of a gift than the gift cost itself!!! And a whole 5 cent reduction for Christmas mail… well that is a great incentive to post cards!!! (NOT) BUT, in saying that, the staff at my local Post Office couldn’t be kinder and more helpful… Always a pleasure to go there for that reason alone!!!

  2. Overpaid CEO with no idea other than to increase stamp cost.

    6 REPLY
    • Well said Phillip. You hit the nail on the head. He should be made to produce a report to totally justify his huge salary. Them we would see some action.

    • Its hard to believe hes worth so much money.he should be asked to justify his income and what he does that makes him worth his salary

    • His bonus of $2.8 mill went to his brother to help set up a Muslim Museum of Victoria. And he is determined to become the CFC President. Jeanne Pratt said he is known for kicking aside anyone who gets in his way. Quite an impressive thing to have on your CV, I suppose.where the hell did he come from to get that position.

    • Why is the government do stupid, that it allows the CEO of a struggling organisation to be paid such a ridiculous amount. We have monkeys running the country!

  3. Problems are due to drop in number of mail being posted. No matter – is far better than the UK system.

  4. Good delivery of both mail and parcels this week plus great customer service at the counter. No complaints here except the price of stamps!!

  5. I used to pay all of my accounts at the Australia Post Post Office in Cleveland but now do it online due to the rude staff there.

    3 REPLY
    • I use Cannon Hill post office to pay my utilities and staff couldn’t be more helpful and very polite and friendly so I suppose all post offices arent the same

      1 REPLY
      • Not all post offices are the same Cleveland is Aus Post owned as is Cannon Hill. Post offices in Alex Hills, Birkdale and Wello Pt are licensed post offices (franchise ) you will find they care more about the customer because the customer is what keeps that office open. Official post employees can be off putting at times unfortunately. .

    • When I lived in Ashgrove I found Newmarket really pleasant and helpful with Ashgrove (before it was closed down) a close second, but avoided The Gap.

  6. Put more postmen on too postmen to one round would be a start That way u are creating more jobs And put people on in the post office that can speak English would be a good start I don’t mind paying for anything if quality is there

  7. Australia post has been falling down in the past 3-5 years. I will from 1st January 2016 be using email more in my business. Postage increases are horrendous for a small business

    1 REPLY

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