NAB customers: Don’t expect your cards to work right now

Customers of one of Australia’s biggest banks may find that they’re stuck at the till with their card declined on Saturday morning.

National Australia Bank tweeted at about 9.15am that it was “experiencing issues with multiple services, including internet and mobile banking and ATMs and EFTPOS”. “Our teams are working to fix this as soon as possible,” the bank said. “Were sorry for the inconvenience.”

But a little over 30 minutes later, they’d had little success, with the bank following up with a message that said it was still having issues with some services”.

Plenty of customers already appeared to be irate, with one, who tweets as @DavidMcC_666 saying: “Not embarrassing standing at the @Coles checkout and having your @nab card being declined. Thanks”. Meanwhile, @lachy noted that in “this day and age with no communication on what the delay is and how long it will be down for is just not good enough”.

NAB isn’t the only big Aussie brand to experience an annoying tech outage this week. Telstra infuriated customers on Monday with its second big fail in a month, after a software fault caused its 4G network to go down, which then caused the 3G network to suffer disruptions as 4G users were transfer to the slower network.

The Telstra failure caused public services to be interrupted, with some train services grinding to a halt and law enforcement agencies losing their ability to locate convicted criminals fitted with tracking devices.

Were you impacted by the Telstra outage? Or have you had problems with your NAB card today?