Is this the death of the letter? Australia Post reveals more sad news 253



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Like the decline of books, we were hoping that they wouldn’t become obsolete, or at least not in our lifetimes. Can we handle another blow to one of the last things to go fully digital? Well, the death of the letter might be coming sooner than we thought.

Today Australia Post have revealed a yearly loss of $222 million, which is the first full year loss in over 30 years. The postal service revealed that the big loss was due to a continued decline in letter volumes.

In a statement, Australia Post said addressed letter volumes fell by 7.3 per cent, with ordinary stamped letters falling by 10.3 per cent. This is believed to be caused by digital alternatives, although parcels revenue went up 3.6 per cent – delivering over half of the total revenue for the company.

This is due to an influx of online purchases that require parcels and not standard envelopes.

Australia Post Managing Director and Group CEO Ahmed Fahour said, “As we had forecast, this has been a challenging but crucial year of transition for our business, reflected in the numbers”.

“We are grateful to the government and members of parliament for supporting our reform program as it passed the Senate last week, enabling us to get on with this critical transformation.

“We continue to make headway with reforming our letters business and we are investing in the infrastructure and digital capabilities – vital to servicing the changing needs of our customers.

“We are confident we have the resources, infrastructure and support in place to manage the ongoing transition of our letters business as we become a more eCommerce-centric organisation.”

And even with a strong parcels business, AusPost faces challenges in a highly competitive market.

Despite the loss, Australia Post have been improving other services:

  • Expanded major parcels facilities in Sydney and Melbourne, doubling processing capacity at both sites
  • Significant growth across the MyPost product offering, including the Digital Mailbox, with two million subscribers now registered
  • Continued rollout of the 24/7 Parcel Lockers network and the introduction of extended post office trading hours and Saturday deliveries


Tell us, do you still end letters? Does this come as a shock?

Starts at 60 Writers

The Starts at 60 writers team seek out interesting topics and write them especially for you.

  1. I still get some christmas cards. I still get accounts by mail. Not all businesses do email accounts.

  2. Not everyone happy to send email or even use a computer………….. especial many seniors who dont have a computer………and they love to receive a letter or a card in the post……… take that away from us is a bloody disgrace leave our postal deliveries alone and stop trying to make us on line paying bills

    10 REPLY
    • Agree wholeheartedly.Why should we use computers to hear from our families.As far as I am concerned to receivea letter or a card is a highlight in my day.But as I am 76 I gues it puts me in the catigory of being an oldie and out of date.Grrrrrrrrr

    • Russell Traill than Russell you need to go back to our old system that does not break down even when the power goes off cheers mate

    • I am in my sixties & we just have to get used to this. I can receive emails without power on tablet or smart ph. It is great to see family at the same time we talk to them on Skype or face time. We can also see anything they want to show such as new baby, house renovation, pets etc. we now receive no mail. All bills come via email. All Paid on line. Don’t have stand in queues at banks or P.O. Any more. I also send digital cards to my friends for their birthdays. Really what happens to paper cards say after a week or so. Usually binned. I know we don’ t like change but, we must accept or be left behind. Remember the day we were served at a fuel station? Remember when there was no ATMs? But we have adapted

    • Dawn Peterson. No we dont all have to get get used to it, dont be selfish think about the 70s,80s, and even 90s years age group I know these elderly men and women like to pay their bills at the counter as their from the older generation cheers

    • did you know, the CEO of Australia Post is a muslim. HE GETS $400.000 A YEAR SALARY. He gives $200.000 to the muslim community, what happens to that money who knows. Thats what I think is disgraceful.

      1 REPLY
  3. People don’t use the post because the service….well… there isn’t any service.

    1 REPLY
    • Delmae may I ask you what age group you are ???? as younger generation may not but many still use it.

      1 REPLY
      • Love receivng a letter in the mail, or a birthday card, shows someone took the time and effort to bother to write and send one. I feel so sad for future generations, my girls loved getting their birthday packages and cards from nana in Adelaide (we lived in Sydney), it made them feel so special. How dare anyone try and force us to do things their way, who has the right to say I can’t write a letter and send it snail mail as some people refer to it to an old school friend who I have started exchanging letters with and what about the practice of sending a post card to a family member or friend if you are travellng, simple pleasures and kind thoughts, guess there is no time for that anymore in our tech obessed world.

  4. We still get documents through the mail. I must admit that I send e-cards to anyone who has e-mail. Some e-cards are free and come in the form of video. I sent my son an e-card for his birthday. Grumpy Cat singing Happy Birthday. He loved it.

  5. i sent a birthday card with $20 note in it to my garanddaughter on the 22nd of august. its now 25th september. she still not got it, and she lives 40 mins drive away. how come she never get it,.

    8 REPLY
  6. Why are letter and parcel profits/losses worked out seperately? They’re both part of Auspost, it should be an overall profit/loss statement. Most businesses have one area that makes more money than another. There are some things that can’t be sent electronically, in my case it’s the ponies registration papers

    1 REPLY
    • Valid point, the separate the two side of the business to back up their argument to get rid of something they no longer want to make work.

  7. UPS and Fedex can make billions doing this and Aust post is going broke. must be run by bureaucrats.

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