Australia’s favourite biscuits taken off the shelves 396



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Tim Tams have been pulled from supermarket shelves across the country, after Coles have taken one for the customers in a bitter fight with manufacturer Arnott’s.

It’s an unfortunate pause on the sale of Australia’s favourite biscuits, however it was necessary to stop a price hike of up to 10 per cent.

According to an exposé by The Australian, the dispute between the companies started when Arnott’s demanded price rises on some of its biscuits — including Scotch Finger, Teddy Bear, Monte Carlo and TeeVee Snacks — and on some popular Campbell’s cooking stock products.

Arnott’s has now refused point blank to supply Coles with up to six Tim Tam varieties and a range of other biscuits after Coles refused to accept the price rises.

“Arnott’s refused to give us the detail on this,” Coles managing ­director John Durkan told The Australian, “so we had to refuse the cost increase. When we refused the cost increase, Arnott’s refused to supply us.”

Right now, neither party looks set to budge.

The Australian revealed Arnott’s stopped sending trucks to Coles ware­houses from as long ago as October 12, meaning supermarkets have been running low on products.

Popular Tim Tam brands such as Adriano Zumbo’s coconut cream, choc raspberry and salted caramel creations, with original Tim Tam multi-packs have been placed on indefinite hold.

But what Coles did have to do for the sake of customer demands was accept price rises of between 2.2 per cent and 9.9 per cent on 44 Arnott’s biscuit products, including the Original Tim Tam 200g packets.

However the supermarket is currently still refusing to accept price increase on the 10 brands which are now not able to be found on shelves.

“There was no justification for the price rise,” Mr Durkan said.

“We decided that, because we ask all our suppliers to provide justifications for their price increases because we have to pass this on to our consumers, and if we have to pass this on to our consumers we want to be able to explain it.

“I think it’s fair to be able to ­explain it to consumers why prices are going up.

“They just refused to supply us with their products”.

A spokeswoman for Arnott’s claimed yesterday the company was not in dispute with Coles but declined to comment about the refusal to supply in October and its decision to block supply of a nation’s favourite biscuits.

Tell us, are you disappointed about the block on some of the better Tim Tam varieties? Or is it understandable? Are you happy Coles took a stand for customers?

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  1. If the price goes up, there is a chance people will stop buying anyway and coles will stuck with a whole load of biscuits that no one wants, I don’t eat chocolate biscuits in summer anyway, they get to messy

    2 REPLY
  2. To make more profit for the shareholders? What a joke? As I do not eat chocolate it does not matter to me but there are many others who love these products.

  3. Coles just wants to force shoppers to buy there horrid imitation ones that are tasteless. This is about dictating to the mass.

    4 REPLY
    • Bea is right ..nasty grubs Coles……we just got a new Foodland in our nearest town ( still 15 kms away ) live in a farming area …the new store reflects this …with local product …and shelves teeming with brands from Oz & overseas …it’s called choice…the local Coles is having sausage sizzles to tempt people back …ain’t working …

    • In time it will be that you can only get there brand the stuff is horrid over watered using overseas products. It’s got to the stage in my area that I have to shop at three different places to get what I like even for dig food. I’d love for the smaller shops to start up again but these are a dying breed. I’ve even heard that Coles along with other big food places are going to court to try and stamp out the local farmers markets and those lovely stalls as you travel around the country side. All to force us to buy from them GREED

    • People can be just so different a, I can see nothing wrong with the Coles products.

  4. Probably an underlying strategy here … wanting to put more Coles brand biscuits onto shelves

    18 REPLY
    • Actually if you look the coles buiscuts are not there either! I dont know whats happened to their range of bickies

    • All company’s need to make a profit to survive including Arnotts otherwise they will fold and then the only choice is the overseas ones.

    • Coles don’t mind increasing their prices for consumers usually , must be more to it

    • Tim Tams aren’t high on my ” must buy” list anyway. Hubby prefers Coles brand Hedgehogs.

    • I refuse to buy “home” brands or even Woolworths Select brands as they are replacing products with their own. Soon you won’t be able to buy a name brand in Woolworths or Coles. It will get like ALDI

    • Aldi have only branded products, no home brand and also Woolworths don’t have any factories, their home brand products come from the same production line as your branded ones.

    • Debbie Bryant Sorry Debbie but here in Bundaberg we already have two and a third is in the pipeline.

    • Jan Knighton If you shopped at Aldi you’d know they do carry brand names and they don’t have their own brand

      1 REPLY
      • Not quite true, Annette. Aldi Do, as you say, carry some brand names, like vegemite and Nutrigrain, etc., But the other brands on the shelves are mostly Alldi’s brand names. If you look at the labels, you will see the statement “made exclusively for Aldi blah, blah, blah” Having said that, There is only one way to check Aldi’s products against the ones we are used to buying – like Tim Tams – and that is to buy them ans see for yourself. You will find that not only are they cheaper, but the quality and flavour in most cases is just the same, if not better than, the ‘name’ brands. Shoping at Aldi does require a shift in thinking about the way one shops for food, but once you get used to shopiing first at Aldi and popping in (next door in many cases) to Coles or Woolies to pick up the odd item that Aldi doesn’t stock. East-peasy.

    • My thought too. Coles are all about their bottom line, they are not concerned about the consumer.

    • I support Arnott’s not Coles. Arnott’s is one company that has NOT Halal Certified their products.
      Both Coles and Woollies are slowly removing the products that are not Halal Certified and only providing Halal Certified products for consumers. Consumers have less choice of brands.
      I know this because I don’t buy Halal Certified products when possible and it is becoming increasingly harder to find the non halal options.
      If consumers don’t mind paying and extra 50cents for a pack of TimTams then I can’t see the problem.
      If Coles want to do something useful why don’t they stop ripping off the Aussie Farmers

      1 REPLY
      • I did wonder about the halal certification Judy. I am with you on this !

  5. Problem is Coles want everything from their suppliers for nothing, just look at how they treat the farmers who supply them,they give the farmer 50cents a kilo for a product and sell it for $5.00 a kilo.

    5 REPLY
    • That’s exactly right they get the suppliers business 100 percent then screw them to make product then only want to give them a small amount of money so they can sell cheap but supplier goes out of business! They have done this to countless suppliers

      1 REPLY
      • I have to agree with you Lorraine. Seems that Coles wants it all their own way.

    • I think all the major supermarket companies do as cheaply as possible and retail with a high markup.

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