Self-serve checkouts have this grandmother seeing red – has this happened to you?

They’re supposedly there to make our lives easier but are self-serve checkouts delivering this ideal? Not for this shopper, who posted
Shopping

They’re supposedly there to make our lives easier but are self-serve checkouts delivering this ideal? Not for this shopper, who posted a complaint to Big W’s Facebook wall about the way self-serve checkouts do not cater for anyone with disabilities, or those who simply want to pay cash.

Would like to express concern and ask for Big W to look into the self serve section. Today I had my grandson with me…

Posted by Julie Byrne on Tuesday, February 2, 2016

It’s something we can all relate to – waiting unnecessarily by the checkout with not a person in sight to help. One person who commented on Julie’s post wondered why there couldn’t be a seat near the checkouts – perhaps a dedicated checkout for less mobile customers would be an option?

Whether we like them or not, self-serve checkouts are here to stay. How can stores make them more user friendly?

Have you had an experience like Julie’s? Are you a fan of self-serve checkouts?

  1. Jan Bransbury

    Perhaps the people at the Cash Only checkout who were using cards, actually wanted to take cash out of their accounts. You can’t do this at a card only checkout.

  2. Jan Bransbury

    Perhaps the people at the Cash Only checkout who were using cards, actually wanted to take cash out of their accounts. You can’t do this at a card only checkout.

  3. Jan Bransbury

    Perhaps the people at the Cash Only checkout who were using cards, actually wanted to take cash out of their accounts. You can’t do this at a card only checkout.

  4. NoelandGail Shaw

    No as i dont use them,I don’t work there so why should I do there work. Once they get a toe hold you will find that there is only them to use

  5. NoelandGail Shaw

    No as i dont use them,I don’t work there so why should I do there work. Once they get a toe hold you will find that there is only them to use

Leave a Reply

Your email address will not be published. Required fields are marked *