Self-serve checkouts have this grandmother seeing red – has this happened to you? 418



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They’re supposedly there to make our lives easier but are self-serve checkouts delivering this ideal? Not for this shopper, who posted a complaint to Big W’s Facebook wall about the way self-serve checkouts do not cater for anyone with disabilities, or those who simply want to pay cash.

Would like to express concern and ask for Big W to look into the self serve section. Today I had my grandson with me…

Posted by Julie Byrne on Tuesday, February 2, 2016

It’s something we can all relate to – waiting unnecessarily by the checkout with not a person in sight to help. One person who commented on Julie’s post wondered why there couldn’t be a seat near the checkouts – perhaps a dedicated checkout for less mobile customers would be an option?

Whether we like them or not, self-serve checkouts are here to stay. How can stores make them more user friendly?

Have you had an experience like Julie’s? Are you a fan of self-serve checkouts?

Starts at 60 Writers

The Starts at 60 writers team seek out interesting topics and write them especially for you.

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