No more Australia Post missed delivery slips 79



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Has Australia Post been listening to its customers’ complaints?

The monopoly provider of Australia’s mailing services, marred with poor customer and social media feedback almost constantly has made a statement yesterday that will shock some who have been concerned about the poor service from their parcel delivery arm.

The company’s Executive General Manager has said that they will “virtually eliminate” missed delivery notifications being left in letterboxes by next Christmas and have already made good traction in reducing them.  And while we’re thrilled, we have one big question… What are they going to do with the email address and phone data they gather on all of us to support it or will they use it to “sell” the ability to target each of us as they have in other regards?

The statement comes on the back of a bruising period on social media with  consumers of all ages pounding them for leaving slips in letterboxes unnecessarily; failing to ring doorbells or even make an attempt to.  One delivery person was even caught on film making no effort. [See Busted! Proof Australia Post doesn’t always deliver or even try].

He said that December 2015 was the busiest month on record for parcel delivery with the company  delivering 30 million parcels and claimed that only 15 percent of service recipients were left delivery cards.  When you stop to consider this, that’s 15 percent of 30 million parcels being left a mailing slip.  That is no small number!

They claim it is improving, up from 21 percent in the previous year.  But is that enough for any of us to be happy? And will we be happy with how they are changing things?

Australia Post are now encouraging retailers to pass on a shoppers name, email and phone number as a part of their mail booking so the delivery service can schedule.  Up to 50% of retailers have been doing so allowing customers to be contacted, and for them to change the address for delivery of their mail if they aren’t likely to be home to receive it.

“We’ve got this drive on merchants to get as much receiver information as we can so we can give the consumer as much deliver choice as we can, and drop that ‘carded’ rate from the mid-teens to the mid-single digits,” he said. One can only hope the privacy and privileges associated with this information being passed on is well-considered.  Australia Post has for many decades licensed people’s data so that brands can communicate with people by mail, charging a fortune for commercial access, effectively selling licensed mailing lists.  Their ability to gather email and phone data is now a direct reality in this one… We’ll watch this space but you should too.

Are you pleased to hear that they are listening to complaints about missed deliveries and taking a proactive response?


What an atrocious service from start to finish.I believe my wife has already complained that she ordered a package from…

Posted by Dave Keegan on Friday, February 19, 2016

I was home ALLLL day! Even had other parcels delivered! You’re not volunteers. You get paid. ACT LIKE IT

Posted by Ελένη Κυρανάκου on Friday, February 19, 2016

Surprise, surprise. Once again AusPost fails to deliver. Why, exactly, am I paying more for less? If your contractors…

Posted by Paul Dymock on Friday, February 19, 2016

Since when did Express Post become leave a note in letterbox without attempting to deliver?

Posted by Paul Black on Friday, February 19, 2016

Rebecca Wilson

Rebecca Wilson is the founder and publisher of Starts at Sixty. The daughter of two baby boomers, she has built the online community for over 60s by listening carefully to the issues and seeking out answers, insights and information for over 60s throughout Australia. Rebecca is an experienced marketer, a trained journalist and has a degree in politics. A mother of 3, she passionately facilitates and leads our over 60s community, bringing the community opinions, needs and interests to the fore and making Starts at Sixty a fun place to be.

  1. that man is paid to much money for a service he has reduced and is now gathering data that would seem without adequate privacy controls. (On another note – Two days for express post I have found)

  2. If there is no slip, how will you know there is something at the Post Office for you? Seems stupid from my end of the world.

  3. Australia Posts parcel service is very hit and miss, over the past 12 months or so I have noticed that some of my parcels are delivered to my door, however as I live in a Retirement Resort and directly opposite our community centre, some drivers have failed altogether to deliver my parcel to my door when I have been home. Instead they drop the parcels off at the community centre and then the receptionist will call me to let me know it is there, when clearly I have been home at time of delivery. Some of the drivers are very lazy, that said I have 1 lovely guy who always comes to my door without fail because he is aware that I’m usually home.

  4. Well thank you whingers ..and Mr Overpaid Australia Post boss ….what the …a bloody blight to you …I do not want one more place getting my details …seriously …whats the difference they write a card or someone has to sit and type in an email that you parcel is at P.O.

  5. Have had two parcels taken to the Post Office within the past two weeks, no card in our letter box or a knock on the door, so frustrating. The only way I knew the parcels were there was because the company I purchased from gave me a tracking number, but too bad if you don’t have a computer. No point emailing Australia Post because they are useless. The people employed to deliver the parcels are too lazy to get out of their truck, they should be sacked and their jobs given to people who want to work.

  6. Auspost is not the only one. And it is the contractors fault. It happened to me with Toll Priority and took three days for parcel to be sent to pickup point. The contractors just want to do their rounds as quick as possible and not wait for people to answer doors.

    1 REPLY
    • They should be penalized in some way for every parcel they fail to deliver and have to bring back to the PO.

  7. We’re paying a bloke over 4 million dollars annually to make AP profitable & his solution? Not to open on weekend at xmas. Not to reduce queue’s just put the price of stamps up 30%.
    That’s what I call ingenious business acumen, NOT.
    $4 Million a year,,, & he makes a tax deductible donation of half of it to his sister. WHAT!!!!????????????

    1 REPLY
  8. There is a scam email doing the rounds claiming they will charge a fee per day (amount changes with each email) for storage of the parcel. Doing business by email can easily trap unsuspecting people.

  9. Well, I can’t help wondering how accurate this is. I sent a parcel to my sone in Adelaide, in Spetember, so it would arrive in good time for his birthday in the thied week of October. When it still hadn’t arrived by his birthday, he started making enquiries. He had never recieved a notice, but found they were holding the parcel there. The exact same thing happened at Christmas. January, no parcel, no notice. Enquiries found it being held for collection. Neither were large parcels. Just plain frustrating.

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