Beware if you receive a box of beauty products that you don’t remember ordering.
The ACCC issued a public warning to all Australians after receiving more than 100 complaints about Danish based company LuxStyle who target consumers through social media.
Advertising its products on social media, potential customers are then directed to a website that doesn’t display prices unless you enter an email and mailing address.
The goods are then shipped to your house with an invoice demanding payment, followed up with subsequent invoices and threats of debt collectors if a consumer doesn’t pay.
And this isn’t only in Australia — there are dozens of cases around the world who have fallen prey to this scam.
Some have shared emails from LuxStyle with ultimatums while others claim to have found the locations of the company’s Australian-based “debt collectors” completely empty.
Some reportedly are still being hounded for payment even after fronting up the cash or returning the goods.
The ACCC has said Australian Consumer Law provides specific protection to Australian consumers.
“If a business sends unsolicited goods to an Australian consumer, the consumer is not required to pay for the goods, nor is the consumer required to pay to return the goods,” it advises.
The ACCC goes on to say that consumers who have received goods from LuxStyle, or who have been contacted by a debt collector about goods from LuxStyle, should lodge a report via the ACCC’s website at www.accc.gov.au.