Do you feel frustrated when you’re charged to use an ATM? You’re not alone.
Australians are so frustrated at being charged for using an ATM it rated top of a list of the ten most hated fees.
The research, conducted by Galaxy Research and commissioned by ING Direct, found that banking-related fees take out the top five spots while booking fees for event tickets and the hidden fees charged by airlines also cause you discontent.
But there are also a number of fees Australians are accepting of.
Almost 72 per cent of people who hate ATM fees say it’s because the service should be for free.
“It’s like have to pay to withdraw my own money, which I feel is unfair,” says 68-year-old pensioner Helen. “I’ve started buying additional items at the supermarket so I can use my card and withdraw cash at the same time.”
Psychologist Amanda Gordon says, “Fee frustration may not seem significant, but these feelings of resentment can impact our ability to maintain a positive outlook in other aspects of our lives.
Fees that make our blood boil
- ATM fees
- Monthly bank account fees
- Booking fees for events and tickets
- Credit card surcharge fees
- Credit card annual fees
- Travel fees (especially airline booking fees)
- Fees for receiving a paper statement in the mail
- Charges to use public toilets
- Road toll charges
- Late payment fees
Fees we tolerate
- Wi-Fi fees
- Restaurant service charges
- Mobile data roaming charges
- Parking meter fees
- Currency conversion fees