If you’re going out today and usually rely on EFTPOS or ATMs to make purchases, you may be out of luck.
A nationwide Telstra outage has left a number of EFTPOS machines and ATMs all across Australia out of action and not working as normal. According to The Advertiser, problems began on Friday and are continuing to impact parts of the country on Saturday. A number of taxi companies and their customers have been impacted by the outage.
“Our team worked through the night to re-establish connectivity through the replacement of faulty vendor equipment,” A Telstra spokesman said in a statement. They also advised customers to carry cash in case the problem continues.
On Friday, the telco admitted the problem was also impacting machine-to-machine (M2M) data services and impacting devices that employ cellular connections.
“We are currently experiencing an issue with some enterprise customer machine to machine (M2M) data services, which is impacting services including EFTPOS Devices and ATMs,” Telstra said in a statement. “We apologise for the inconvenience and hope to resolve the issue as soon as possible.”
Telstra’s social media channels have been hit by frustrated customers who can’t make purchases. One person explained that their elderly mother relies on a medical alarm and that it wasn’t working because of the outage.
Telstra explained it has seen an improvement but that some services are still down.
“We have seen some improvement on the issue impacting some M2M data services, including EFTPOS and ATMs, however we are still working on full restoration,” a Twitter message read. “The issue has our highest priority and we apologise for the impact it is having on customers.”
Meanwhile, ANZ Bank has also been inundated with angry customers and retail workers but insisted it was a Telstra problem.
“As this is a Telstra network issue affecting some ANZ Business EFTPOS terminals we do not have an ETA on when it will be rectified,” one ANZ message on Twitter read. “Once a solution is available we will advise further. We apologise for any inconvenience.”
Other shoppers have taken to social media to warn others about the possible outages.
One person shared a photo of a store that put up a sign reading: “EFTPOS is down. Telstra is sh**.”
Others warned people that taxi drivers may not be able to accept credit cards due to the system being down.
It has been a rough time for Telstra. Earlier this week the company experienced another outage that impacted an array of online services including Telstra’s MyAccount, Online Billing, the Telstra 24/7 app.
In May, A glitch by Telstra meant thousands of people trying to make emergency calls to the police, ambulance and fire services were unable to connect.
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