Woolworths fined millions for selling staple product that ripped customers off

Woolworths have been struggling for months now to improve their reputation however the latest Federal Court case could do the

Woolworths have been struggling for months now to improve their reputation however the latest Federal Court case could do the opposite.

Woolworths was yesterday fined $9 million for being involved in what’s been called a “laundry detergent cartel”.

Woolworths admitted in the Federal Court to conspiring with laundry detergent giants Colgate-Palmolive, PZ Cussons and Unilever over how they would switch from standard concentrates to ultra concentrates.

ABC reports the companies all agreed that they would stop supplying standard concentrates to Woolworths in early 2009 and supply only ultra concentrates.

The issue with this is that more concentrated detergents are cheaper to produce, store and ship and therefore should have been cheaper per wash than the standard detergents…but they weren’t. The ACCC says the savings were not passed on to customers.

The ACCC’s chairman Rod Sims said Woolworths benefited from the arrangement…and consumers didn’t.

“We certainly reached agreement that they achieved a range of logistical benefits in terms of transport, storage, shelf space and the like,” he told the ABC’s PM program.

Mr Sims also said the scheme would not have been possible without the supermarket’s involvement. So far in the case, Colgate has had to pay $18 million in penalties, Unilever have applied for protection for giving information, and Cussons are next on the chopping block.

But despite all this, it seems the biggest loser has been the customer – Mr Sims says the profits of the laundry detergent cartel is in the hundreds of millions.

“There certainly was discussion among the parties at an early stage of around about a $150 million benefit, but you never know how much prices would’ve gone down without this activity,” he told PM.

Woolworths has blamed the conduct of a former staff member for its involvement.

“Woolworths acknowledges that the behaviour of one of its former buyers was not consistent with the high standards of competition law compliance we seek to achieve,” the company said in a statement.

“The proceedings have been settled with Woolworths making limited admissions in relation to one of the claims made by the ACCC”.

Further to that, the chances of a consumer using an ultra concentrate the way it’s marketed is not all that high, so we’ve been churning through detergent without possibly realising.

Very interesting.

Tell us, do you buy laundry detergent from Woolies?


  1. John  

    No I buy from Aldi (Almat concentrate ) and from the reject shop ( Radiant ) miles cheaper than the major chains.

  2. Margie  

    I buy Woolies 4kgs own brand. Is cheap, & works perfectly.
    Never buy the expensive, branded products, as just paying for the ‘name’!

    At the end of the day, laundry powder is just laundry powder, & as long as clothes’ are cleaned to your satisfaction, that’s all you need to worry about!

  3. Very rarely shop at woolies or coles. They are both involved in screwing suppliers and customers, sooner pay a bit more at the locally owned IGA

  4. Trisha HYDE  

    Been making my own for nearly 12 months. Cost about $16 for ingredients. Will get at least 5 batches. Each batch is 10 litres of liquid & last at least 80 loads. Just made my 3rd batch a couple of weeks ago. Don’t need to buy expensive laundry detergent.

    • shazza  

      Hi Trisha

      Would it possible for you to post the ingredients, thus allowing us the same opportunity to save

      Thanks Sharon

  5. [email protected]  

    Not a chance, I am a distributor of Melaleuca products that cut out all the nasties…and they now have pure essential oils at a fraction of the price of other pure oils

  6. Micha  

    Never bought brand names – have bought ‘Earth Choice’ laundry, washing up and toilet cleaning liquids for years and never had a problem. The laundry liquid gets the clothes clean without having to use powder stain removing products. Washing up liquid is effective and economical. Toilet liquid works well.

  7. peter  

    I buy Radiant or Fab from the Reject store coz its cheaper there

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