This woman told Woolies something they rarely hear…. and people are applauding her

Woolworths is one of the most recognisable brands in Australia but they’re also one of the most criticised. From off
Lifestyle

Woolworths is one of the most recognisable brands in Australia but they’re also one of the most criticised. From off food to disappointing service, the supermarket’s Facebook page cops a beating from angry customers.

But one customer decided to let the staff know she is happy with their service and that it’s not always their fault … and it’s gone viral.

Abi Jones decided to take action when she sawย a complaint from a Woolworths customer aboutย a piece of fruit that was rotten inside.

“I scrolled down four hours worth of posts and maybe 18 out of 20 were negative,” she said. “I am going, are you kidding me? They can’t tell that [fruit is rotten on the inside]”, she told SMH.

She thought she’d write something nice, “on behalf of the customers who don’t complain just for the sake of complaining”.

The post has now been liked by over 10,000 people, many of them Woolworths employees that know all too well about disgruntled customers.

Abi has never been a Woolworths employee, she simply wanted to spread some positivity, and it’s been received so well.

Responses to the post came from employees: “After the morning I’ve just had at work…. This kind of makes it better… Thank you…. I had an older woman stand and complain to me for ten minutes about how terrible our butchers are because they don’t take enough fat off the meat for her liking, little did she know it was actually me who cut the steaks she was holding, so she stood and told me about how bad I am at my job”.

And customers: “We shop at Woolworths all the time, the staff are always great. If I get fruit that is not what I expect I often take it back and they are always very gracious in replacing or refunding. No complaints from me, some people will never be happy regardless, I choose not to be one of those people”.

A spokesman for Woolworths said “It’s always nice to receive positive feedback. Woolworths is always looking give the best possible service to our customers so we encourage them to let us know how they think we’re doing, both the good and the bad”.

 

See what she said and tell us, do you think people need to see more positives in life and stop complaining as much?

“Dear Woolies employees,
I jumped on here to look at something funny I saw on FB. Instead I have seen nothing but nasty comments and complaints and I only scrolled down to 4 hours ago.
As a customer I understand you cannot see inside a fruit to see if it is bad. I also understand you buy goods from your suppliers and in turn you get the criticism if something is wrong with it.
On behalf of the customers who don’t complain just for the sake of complaining, I apologise your day is filled with nothing but complaints and I want to say thank you for all the good things your whole company does and all the hard work your employees put in.
Unfortunately we now live in a ‘pull-down’ society and people are too eager to complain. I hope you read this message, go get a coffee and go ‘yup, we do good things too’!!!!
Enjoy the rest of your day!”

Dear Woolies employees,I jumped on here to look at something funny I saw on FB. Instead I have seen nothing but nasty…

Posted by Abi Jones onย Tuesday, 16 February 2016

  1. Every checkout encounter I have,I always try and boost the day of the person that stands there ,on their feet all day and I try and leave them with some light banter and a laugh.

  2. Most people only complain they don’t complement , unfortunately the state of most of the world

  3. Dianne Evans  

    When people are nice we take it for granted and do not say thanks or well done often enough we vent when things are wrong so take the time too do both.

  4. Thank you to this lady for taking the time to give praise and thank you starts at 60 for sharing some good news. Sadly we live in such a negative society these days people are so quick to complain (just because they can). I also sent through a compliment to a dress shop employee the other day for going out of her way to assist me in choosing the right dress, I can only hope the company did pass on this compliment to the young lady and it helped her have a happy day.

  5. Unfortunately society usually wants what they can’t give of themselves – perfection!!

  6. We enjoy our visit to Noosa Civic every Saturday morning and our greeting from Graham mgr Kathy in Deli, Tim the Butcher, Imogen on Checkout and other staff who have always a smile and Good morning. no problems with quality of food. Not quite the corner store, but close

  7. I love my Woolies, and only shop there as I have never had bad experiences with them like I have with Coles many a time. I find the staff are great and very friendly and willing to help at any time.

  8. Good for her, I’m sure she is speaking purely from her own experiences. However, I’m on the pension and when I pay an inflated price for an avocado which feels “just right” in the store and when I cut into it, it’s half bad, I get angry. The same applies to stone fruit – hard as a rock in the store (due to being in cold storage for god only knows how long), wait for it to reach an edible stage only to find it’s well past it’s “use by date”! Into the bin! Beans so limp they bend in half when picked up. Sorry – but their slogan “the fresh food people”” is a definite misnomer.

    • I’m sorry but if you can’t tell if an avocado is too ripe or not , how do you expect the staff too. The staff don’t buy the goods. The buyers do. As to seasonal fruit being hard, don’t leave it in the fridge too long. Take it out a day or so before you would like to eat it. Yes. I’m a pensioner too so I can’t afford to waste food either.

    • I’m sorry but if you can’t tell if an avocado is too ripe or not , how do you expect the staff too. The staff don’t buy the goods. The buyers do. As to seasonal fruit being hard, don’t leave it in the fridge too long. Take it out a day or so before you would like to eat it. Yes. I’m a pensioner too so I can’t afford to waste food either.

    • I’m sorry but if you can’t tell if an avocado is too ripe or not , how do you expect the staff too. The staff don’t buy the goods. The buyers do. As to seasonal fruit being hard, don’t leave it in the fridge too long. Take it out a day or so before you would like to eat it. Yes. I’m a pensioner too so I can’t afford to waste food either.

    • Jean Clawson, some stone fruit never softens it just goes bad, that’s what long periods in cold storage does. ๐Ÿ‘

    • Jean Clawson, some stone fruit never softens it just goes bad, that’s what long periods in cold storage does. ๐Ÿ‘

    • Jean Clawson, some stone fruit never softens it just goes bad, that’s what long periods in cold storage does. ๐Ÿ‘

    • Jean Clawson – The stone fruit never goes into my fridge. It comes home with me from the store rock hard, is put in the fruit bowl to hopefully reach an edible stage. Which it rarely does. And I didn’t say it was the staff’s fault the avocados were over ripe, my inference was directed at Woollies as a whole.

    • Jean Clawson – The stone fruit never goes into my fridge. It comes home with me from the store rock hard, is put in the fruit bowl to hopefully reach an edible stage. Which it rarely does. And I didn’t say it was the staff’s fault the avocados were over ripe, my inference was directed at Woollies as a whole.

    • Jean Clawson – The stone fruit never goes into my fridge. It comes home with me from the store rock hard, is put in the fruit bowl to hopefully reach an edible stage. Which it rarely does. And I didn’t say it was the staff’s fault the avocados were over ripe, my inference was directed at Woollies as a whole.

    • Deanna  

      If fruit is as hard as a rock instore DON’T buy it, will not ripen at home. I love nectarines but will not buy them as they are half green and hard as a rock

  9. i shop at both Coles and Woolies and yes occaionally you can get fruit that is not too good inside, both supermarkets would be pleased if you brought it to their attention and would willingly replace the rotten fruit, i find the staff at both of the places i shop to be very friendly and helpful.

  10. If anyone at Woolworths management is reading the complaints they should feel lucky that their less than perfect company knows what puts people off going there. My generation is the “vote with your feet” generation so most places have no idea why we went and didn’t come back. For instance, Monday fortnight ago we went to Hogs Breath for lunch. It’s not cheap so going there is something we rarely feel we can spend the money on. Won’t be going again. Place was less than half full and we, a couple of old age pensioners, were taken past all the empty tables for two or three, right to the back of the building, with the bench seats (bench seats!!!) children’s section. After balancing on the bench seat for a while, I said, we leave or we more. So we told the next staff member that we were moving to real seats. Those staff didn’t mind at all. Why was the person at the front so ready to put us in the uncomfortable, noisy section?. They have put the wrong person in charge of seating. We won’t be back. They won’t know why.

    • Love Hogs Breath, great food & good prices, never had a problem there, so long as I can sit & eat my food I’m happy.

    • Love Hogs Breath, great food & good prices, never had a problem there, so long as I can sit & eat my food I’m happy.

    • Love Hogs Breath, great food & good prices, never had a problem there, so long as I can sit & eat my food I’m happy.

    • I think when things are quiet restaurants will seat people in an area as it is easier to service. If you didn’t like the table then you should have said straight up that it wasn’t suitable so could you please have somewhere else. I’ve done this before and never had a problem.

    • It was not closer to the kitchen it was further and up a small set of steps. We don’t go there in busy times we go on a slow day. There would have been 40 or more seats downstairs in an area closer to the kitchen.

  11. Thats lovely, my granddaughters in food outlets, McDonalds ,KFC, fish shop, another a cake shop, the girls reckon theyre nearly put off most people for life. Coles have a feedbank survey and I never give negative comments I think that could be my girl or boy.

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