Self-serve checkouts have this grandmother seeing red – has this happened to you?

They’re supposedly there to make our lives easier but are self-serve checkouts delivering this ideal? Not for this shopper, who posted
Shopping

They’re supposedly there to make our lives easier but are self-serve checkouts delivering this ideal? Not for this shopper, who posted a complaint to Big W’s Facebook wall about the way self-serve checkouts do not cater for anyone with disabilities, or those who simply want to pay cash.

Would like to express concern and ask for Big W to look into the self serve section. Today I had my grandson with me…

Posted by Julie Byrne on Tuesday, February 2, 2016

It’s something we can all relate to – waiting unnecessarily by the checkout with not a person in sight to help. One person who commented on Julie’s post wondered why there couldn’t be a seat near the checkouts – perhaps a dedicated checkout for less mobile customers would be an option?

Whether we like them or not, self-serve checkouts are here to stay. How can stores make them more user friendly?

Have you had an experience like Julie’s? Are you a fan of self-serve checkouts?

  1. Perhaps the people at the Cash Only checkout who were using cards, actually wanted to take cash out of their accounts. You can’t do this at a card only checkout.

  2. Perhaps the people at the Cash Only checkout who were using cards, actually wanted to take cash out of their accounts. You can’t do this at a card only checkout.

  3. Perhaps the people at the Cash Only checkout who were using cards, actually wanted to take cash out of their accounts. You can’t do this at a card only checkout.

  4. No as i dont use them,I don’t work there so why should I do there work. Once they get a toe hold you will find that there is only them to use

  5. No as i dont use them,I don’t work there so why should I do there work. Once they get a toe hold you will find that there is only them to use

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