What they don’t tell you about online shopping

Buying products online might seem daunting for the unacquainted but it can actually be an easy and hassle-free process. Increasingly, older Australians are turning to online shopping – it’s simple and the product is delivered to your door, which is great for those with limited mobility or who do not like going in-store. Here’s how to make sure you have a smooth transaction when you shop online:

1. Shop with a reputable retailer

Electronics tend to be the most important and valuable online purchases, and not because of the cost. Be wary of non-genuine retailers; usually they’ll have dodgy-looking graphics and a lot of pop-up ads. Also, check for grey importers. A grey import is a cheaper import shipped from an overseas location to minimise costs for the retailer. It also may mean that if the product becomes lost in transit, it isn’t covered, and that it won’t be covered under Australian warranties. Make sure the product is a genuine Australian item before you buy otherwise it could be tricky later on. A quick Google search of the retailer’s website should flag any untrustworthy ones. If in doubt, forget about it!

2. Check the shipping method and costs so you don’t have any surprises at the checkout

Some retailers/online stores say there’s free shipping, but only if you spend a certain amount. Ensure you’ve checked this by going into the FAQs to see if you’re eligible. Also, if you live rurally or on an island, there’s a chance the shop will not ship to you at all. It pays to give them a call if you’re unsure or if the shipping quote is very high or non-existent.

3. Do your research

Once you’ve settled on an item – whether it’s a pair of sunglasses or a TV – make sure you look around. It’s easier to compare competing stores such as Kmart and Target, or Videopro and Harvey Norman, but always try to see if you can get a better price elsewhere. I’ll be doing another article in the coming weeks on how to barter online as well.

4. Use a secure checkout or PayPal

You’re in the checkout – but what now? Should you use your credit card? If the website doesn’t look secure, i.e. it doesn’t have encoding or an icon somewhere on the page to say it’s secure, it’s probably not. If you are concerned at all, you can always use PayPal. It’s easy to sign up online and it has some of the highest security gateways in the world, meaning your money is ultra safe. They also have buyer protection, which really can set your mind at ease.

5. Ask for tracking details

Most online stores and retailers provide tracking consignment details automatically, but if they don’t, they should have them on file so simply email or call the business.

6. Delivery

Tracking shipments is very easy online, though if you have any issues or concerns, always refer back to the retailer. Often, Australia Post, TNT and other transit companies cannot provide details into your order without input from the sender. It’s best to be patient and if you’re in a hurry for something, pay that extra cash to have it sent via Express. Also, some delivery companies may require you to assist them with the goods (if they are over a certain weight) so always prepare for another person to be home to assist on the day of delivery. Note: there are still some couriers that require you to be home between 9-5pm on the day of delivery, so again, check this before you go ahead with payment.

7. Refunds/change of mind/faulty goods

If there are any issues with your goods within the standard Australian warranty period (usually 12 months unless an extended warranty is purchased), you need to contact the retailer you purchased the product from. If your product is faulty, they can usually send out another, however if it is beyond the standard warranty period, you must refer to the manufacturer. If the product or good does not do what it was advertised to do, you have grounds for a refund. Some retailers may not allow change of mind online, particularly if you have opened or used what you have bought, but always check before you buy.
Do you shop online? What has been your experience? What tips do you have for others who are buying online for the first time?