Busted: proof Australia Post doesn’t always deliver (or even try!)

Has this happened to you? You’re expecting a parcel so you stay in for the morning, which then becomes the

Has this happened to you? You’re expecting a parcel so you stay in for the morning, which then becomes the whole day.

Finally, you’re driven from your home by a hungry cat/husband/grandchild, grab your keys and open the front door to discover… A card notifying you that your parcel has not been delivered.

I thought this was an experience that uniquely occurred in my suburb, but it turns out I’m not alone!

A Sydney mum was so infuriated to discover the card telling her “we tried to deliver your parcel but you weren’t home” when she had, in fact, been home all day – and waiting for the parcel that was nw winging it’s way to an inconvenient location – that she trawled through hours of footage from her home security camera. And what she found was shocking.

aust post delivery fail

She saw the delivery driver park his van on the street, walk up to her front door with the “we missed you” slip in his hand and no package. He puts the card under the door then quickly gets back into his van and drives away.

“No knock, no doorbell, nothing,” Julie Salama told the Herald Sun. “I don’t even understand why he put it under the door if he was never going to deliver the parcel — the letterbox is closer.”

Ms Salama then endured a 40-minute wait at the post office with three children in order to collect her package.

Since I have discovered the joys of internet shopping, it has been my goal to avoid shopping centres for the entire duration of the holiday period. But my mission has been thwarted, not once but twice, and I have been forced into the maelstrom to collect what should have been waiting in my letterbox (both were small padded envelopes).

It’s immensely frustrating considering we are both home most of the time and I don’t think we’re deaf yet (apart from to each other), in any case, we have a rather shrill doorbell.

Further investigation reveals that it is not only my local delivery person who fails to deliver. On the Australia Post Facebook page there are plenty of complaints:

Michael wrote: “Utterly disappointed by the postman who didn’t bother knocking and just left a card in front of my door (notified by my neighbour who was gardening at the time); now the parcel is in transit to a completely new location GOD knows why. where and when will the parcel arrive? instead of doing stupid family holidays how about invest in some money to educate your posties aye?”

While Debbie says: “So NOT impressed to be home all day only to find a “FAILURE TO DELIVER” notice on my front doorstep and THEN have no-one ANSWER THE PHONE at the business hub!!!!!! I can’t BELIEVE the prices keep going up but the service just gets WORSE!!!!!”

Has this happened to you? Do you object to picking up parcels from the post office when they should have been delivered to your home?

  1. This has happened many times ,I am home but they put a card in box. It makes me mad when you have paid for delivery .

  2. I had a parcel delivered to a Post Office more than 2 hours drive away from where I live. And Australia Post was MOST UNHELPFUL, about getting it redirected

  3. I have had parcels dropped at my front door while I’m not home. Luckily, I have good neighbours who don’t steal.

  4. gail  

    i have had the very same problem an envelope size delivery and i had to pick it up i now refuse to deal with australia post

  5. I have to say I have a fabulous postie that rides his bike up to my door almost to deliver parcels which I get frequently. In post office on friday and a staff member whisked me over to sign me up to get better prices on things all because she saw I had a pension card. So no complaints from me.

  6. there is no attempt to deliver parcels here…. then again there is no real attempt to reconcile the house number on the envelope with the one on the letter box most of the time…let alone any real attempt to reconcile the street name on the envelope with the sign post on the corner either or even the name of the town …. I used to think they sorted by christian name but that has been proved incorrect of late too. 🙁 . I’m over complaining but as the post office staff are so bloody incompetent I’m not even sure collecting my mail from the post office would guarantee correct delivery.

  7. I was so angry, I ordered an antique bracelet on Ebay, several years ago from the USA, about 2 weeks later I received an opened parcel with nothing in it, there was a message on it, this parcel has been checked by customs but the item has been lost by Australia Post. I put in a complaint and lodged a claim for the purchase price and never heard from them again. Someone had obviously taken a fancy to it and stole it

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