An Aussie grandmother has claimed she plans to boycott Australia Post this Christmas after experiencing a terrible parcel mix up.
Mandy Hickman has vowed to drive across the country this year and deliver presents herself having lost faith in the postal service.
Speaking to Channel Nine’s A Current Affair, the frustrated woman said although she has been a loyal customer for years on end, it all went downhill around a month ago when her parcel ended up at the wrong address.
The grandma explained to the television program that her delivery from the US, which contained vital supplements and vitamins for herself and her husband, somehow found its way to a house a few streets away.
“A parcel came to my place, addressed to the wrong address. I opened it, then I got my glasses and realised it wasn’t my parcel,” she said.
Realising that the package was meant to be delivered to a house a few streets away Mandy quickly phoned the woman and told her she would stop by to hand it over.
When she got there, the other woman didn’t give Mandy her parcel, even though she had claimed on the phone that she had it. According to the grandma, Australia Post admitted they had delivered to the wrong address that was in the same and suburb but on a completely different street.
“Australia Post had confirmed via their GPS tracking number that that was the address where my parcel went…she [neighbour] said ‘no, you’re not having your parcel’,” the grandmother explained.
“They [Australia Post] admitted 100 per cent they delivered my parcel to the wrong address. She’s either kept the parcel, thrown it in the bin… or somebody has jumped over the fence and stolen it.”
Despite Australia Post and Mandy’s multiple attempts to retrieve the parcel, neither has had any luck.
As an added frustrated the grandma told A Current Affair Australia Post only offered her $50 in compensation even though the package was worth $650.
“It’s just a cop out, they can take your money when you’re posting things but not much comes back,” she exclaimed.
“You don’t get any compensation for what the goods are worth, what they actually cost and that’s not fair.”
When asked if she would trust Australia Post to deliver her Christmas presents to family across Australia, Mandy replied straight away: “Definitely not”.
“I’m afraid that some grandchildren and children may miss out if they put their trust and faith in Australia Post,” she told A Current Affair.
It is for that reason, Mandy has claimed she will deliver the presents herself, even if it means driving across the country.
They also issued a statement to A Current Affair apologising for the mix up and expressing their disappointment in how Mandy’s complaint was handled.