myGov is getting an overhaul and they need your input

Since it was launched in 2013, myGov has caused nothing but headaches for the millions of welfare recipients who are forced to use it.

Many readers will know the frustrations of the clunky system that must be used in order to get payments, and is often where you’re directed after sitting on hold for an hour to Centrelink.

And the Australian National Audit Office knows all about it. In fact they want the public to contribute to an official review of the government web portal’s performance.

The Australian National Audit Office wants members of the public to make submissions to its report which is due to be tabled in parliament later this year.

The Department of Human Services, which runs myGov, has been audited before by ANAO regarding waiting times.

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Now, The Age reports the Audit Office is conducting a “performance audit” of Human Services’ myGov, and whether it is actually benefiting Australians.

myGov is a portal where Aussies can access their Centrelink, Medicare, Child Support, Department of Veterans’ Affairs, e-health, and DisabilityCare accounts, but it has not been popular.

There have been serious issues with security and the usability of the website, with locked out customers, services down and other problems you wouldn’t expect from a multi-million dollar Government investment.

“The ANAO does not have a role in commenting on the merits of government policy but focuses on assessing the efficient and effective implementation of government programs, including the achievement of their intended benefits,” the office said on its website.

“We particularly value information that deals with significant matters or insights into the administration of the subject of this audit”.

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So today you can make a difference and make your voice heard. If you’ve had issues with your myGov account or have any feedback, the Audit Office wants to know.

You can submit feedback here.

Tell us, what do you want changed about myGov? Where could it improve?