Coles, Woolworths, Aldi: We hate them, and here’s why

The biggest issue that most over 60s have with supermarkets? Queuing up. Consumer research company Canstar Blue has released the
Australia

The biggest issue that most over 60s have with supermarkets? Queuing up.

Consumer research company Canstar Blue has released the results of a survey of 3000 supermarket shoppers – asking them to name their biggest issues with shopping at supermarkets. This, of course, did not include prices because that’s always our number one concern – how to shop cheap and save money.

When it comes to what ticks us off, men and women were angered by different things. Men were more likely to complain about queues at checkout, and when they can’t find an assistant to help them find something. Women are more likely to get annoyed by other people because they’d prefer not to share ‘their’ space, and they’re also more likely to be stressed about something they really want being sold out.

While checkout queues were the main gripe for customers all over the state, at Woolworths (27 per cent), Aldi (26 per cent) and IGA (26 per cent), the biggest problem for Coles customers was sold out items (23 per cent). The introduction of self-service checkouts seems to have been a preemptive measure to tackle these issues, but queues will be a problem there too.

Aldi shoppers were also the most likely to complain about other customers (15 per cent) – which just goes to show – money can’t buy happiness.

The most common issues stated were:

Queues at the checkout — 24%

Items being sold out — 22%

Other customers (includes blocked aisles, misbehaving children etc.) – 12%

Self-service machine errors — 10%

Trying to find a parking space — 9%

Store layout (not being able to find what you want) — 7%

Not being able to find a staff member to assist — 6%

Store opening/closing times — 2%

Other reasons — 6%

Are there any other reasons you’d like to add?

  1. Marcia  

    I shop at Aldi Kingaroy and can only tick one of these complaints – Items being sold out occasionally. Perhaps its big city syndrome. My advice, move to the country.

  2. [email protected]  

    Going against the flow I would like to commend my local Woolworth store in Cranbourne Nth. The staff are helpful and pleasant. They have a fresh free fruit rack for school kids. Bi-Monthly they allow charity groups to set up a stall in the middle of the store selling cakes, and other goodies. Local schools bring the students around doing surveys etc. they are very community minded.

  3. I like New Zealand’s Countdown. We don’t have a local New World. Pak’n’Save would be good for people looking for the cheapest prices, but too limited for me.
    My only objection to Countdown is all the space given to alcohol, but I suppose that is where they make the most money.
    Would like to see the butchery counter back again though. I don’t buy packaged meat. The roast chickens are a good buy.
    I can get groceries delivered if I want them, handy in wet weather.

  4. [email protected]  

    Maybe we are too old ..however what is more disturbing to us is the power of greed displayed by all the Supermarket chains..no sense of loyalty to the home grown product..witness milk, canned foods, bakery, fruit & vege.. one calls themselves the” Fresh food people”..that has to be the joke all times..picked months ago..probably overseas..etc etc etc… No!!! All the supermarket companies are driven by only purpose..to beat eachother and provide theirir shareholders with a dividend..

  5. [email protected]  

    Maybe we are too old ..however what is more disturbing to us is the power of greed displayed by all the Supermarket chains..no sense of loyalty to the home grown product..witness milk, canned foods, bakery, fruit & vege.. one calls themselves the” Fresh food people”..that has to be the joke all times..picked months ago..probably overseas..etc etc etc… No!!! All the supermarket companies are driven by only purpose..to beat eachother and provide theirir shareholders with a dividend..

  6. Rob Ozanne  

    I don’t complain about woolies or coles, I just don’t go to them. As for Aldi, will never see one in my neck of the woods so that just leaves the locally owned IGA or Foodworks and I’m quite happy with them !

Leave a Reply

Your email address will not be published. Required fields are marked *